Xfinity Home for Pc

I've been a happy Comcast/the app customer for several years using their internet, but once I bundled this app, the nightmare began. The customer service rep told me I could sign up for this app without a contract and I could cancel at any time, so long as I maintained services of any kind with Comcast. From that point forward, I was double billed every month and I told them multiple times to cancel the other service line and refund me. This took 6 months and many phone calls and several hours to get resolved but it finally got fixed. Fast forward to today, and my bill has gone up unexpectedly, and customer service tells me it's because I'm in a two year contract, and the first year was discounted for the this app security service. Classic bait and switch (among other no n-approved changes they've tried to slide into my bill), and now I'm stuck with a higher bill for another year, despite what the customer service rep told me at the time of signing. I'll be fighting this, then promptly canceling all services with Comcast. I'm done. These past few months have been a nightmare. Too bad, because I'm generally pleased with the service, and this app works well, but I no longer trust Comcast's business practices and billing department, and I don't have time to monitor my bill every month and fight them for hours on end to get it fixed. Stay away from the app.

No, I don’t work for Comcast. I’m just a 10+ year customer. Comcast has always provided excellent service for me and I’m a huge fan of all their services and applications. The this app application does exactly what it’s supposed to do. The UX I great, and the development teams built a fast, pixel perfect, stable application. I do have a feature request: could you enable geofencing using the mobile application to automatically arm the system when I’m a certain distance away from my home? The technology is available, you guys just haven’t implemented it yet (at least with my setup). Arlo cameras and base unit do a great job of this. With Arlo, I can set the cameras to arm using a user defined distance from my home. When I pass the geofence, the cameras arm and start recording and alert me to motions detected. Having this feature would provide so much value to your customer base. It would keep users from having to manually arm/disarm the system and would increase security from forgetting to arm the system when away. It would really increase customer satisfaction and would put the app far ahead of other competitors. Keep up the good work!

It’s a great app and works the way I need it to. Easy to navigate and intuitive. However, I believe there can be improvements. I noticed that even if the primary user changes the password for an unrestricted secondary user, they can still navigate through the app and perform functions. The only time they will be forced to enter in the new credentials is if the user brings up the carousel with all the apps running in the background and swipes up to close the app. If there is a password change, the user should be required to enter in the updated credentials and be prevented from using the app until it is completed. I’ve noticed that it goes across the board with the all the the app Apps. This poses a security issue. Most apps that I change passwords (which I’m logged in to) will force me to login with the updated credentials before continuing to use the app.

Overall I never had any issues that couldn’t be corrected over the phone or with a tech coming to my home. We been very happy with our service. Today, we had a new upgraded router fir our WiFi installed as the old one nearly 3 years of age was dropping our WiFi off the net. This happened about 3 times in about 30 days time. Called. They got us back on line every time. But it was apparent we needed to upgrade our router. So one cane out within 48 hours to switch out our older router for new improved one. I know and read lots of complaints about the app but I think some customers are spoiling for a “ fight”. I treat the customer service agents like humans trying to do their job. I have yet to receive poor service or felt like I needed to switch to yet another provider. We are pretty happy with our service and all the techs we have had to problem solve and fix any issues. Thank you.