Thumbtack for Pc

The concept of this app is a great idea for a small business owner such as myself. It gives me a chance to market my counseling business to people in need of those particular services. I initially signed up for instant match in which the customer receives an immediate response when they put in a request. BAD IDEA!!!! this app did not give me an accurate idea of just how much these rates would cost and I ended up being charged over $40 in less than a week. I then turned off instant match and would send quotes only to the customers I chose and was told just how much I would be charged for the quote. The rates varied anywhere from $1-$12 and occasionally I was given the opportunity to quote for free. This was very reasonable although it was a gamble because the majority of the time, the customers would not respond to my quote. I recently received notice that this app has changed their policy that I would no longer be charged unless the customer responded to my quote. This seemed like a great idea! I could still pick the customers I wanted to quote but I no longer had to worry about spending money on customers who were no longer interested in counseling. I assumed the rates were about the same as they were before. Boy, was I wrong! I was charged $23 for my quote! That is way more money than I am willing to spend for someone whose business I may not even get! I will no longer be using this app for marketing under these new rates.

I always find difficulties to get job done in a right way so I was trying hard to ensure hiring a real professional using your App. It worked so well that now this guy became my main contact of the job done. Your App works fine but one suggestion is to let user see what they said while starting new project. For example, if I said 4 rooms or 5 rooms with 3 flights of stairs while starting new project then I should be able to see. In my case, I have provided details for the cleaning to be done and got price quotation based on it but then this guy increased his price and I never had proof that I have included my project details when a new project for the carpet cleaning was created. Anyways, your App works great to connect dots between professionals and seekers. Just ensure you don’t allow someone without background check to get your App and reputability ruin over the period of your success. Keep it tight and get some big fruits of ROI.

this app’s customer service doesn’t deserve a star. We had a terrible experience with an electrician we hired through the site (way under qualified, never finished the work, went MIA and left fire hazards in our house that another electrician we found on Home Advisor later uncovered for us - thank goodness). We tried to contact this app when we had a problem with the electrician but was only able to open a dispute ticket to try and come to an agreement with the electrician. Obviously the dispute wasn’t going to get anything accomplished because I had already tried communicating outside the app with the individual to no avail. After the dispute closed because the electrician stopped responding (again), this app said they would reach out to me within two business days. That was weeks ago. Home Advisor on the other hand called me after I hired the new electrician to see if i had any issues scheduling a time with the pro. Then they called a few days later to see how it was going and if I needed any help. A day after that I got another phone call from them asking how I would rate the electricians work and professionalism. Lastly, I got an email asking if I had any concerns with the phone rep from home advisor. Nice to have customer support...even when things are going well.

I’ve used this app for a handful of handyman-type projects. Some turned out great, and I continue to use those contacts, others not so much, and I won’t hold the app accountable for those situations. However, I will say that’s it’s become more confusing to use the app lately. After entering two details about your project, you are returned a list of pros who might match up. If you use that list to contact someone, your message to that one pro is now your overall project description. I was told that even though I’ve reached out to one person directly, the project is still available for others to give a bid “in the event the pro I contacted doesn’t work out.” Sorry, I reached out to one person, but it went to everyone?! I’m not a fan of that; it’s shady and super deceptive. Plus, you can’t change your job description unless you completely cancel it and redo it. This is a prime way for projects to get miscommunicated and the scope of work inaccurately quoted. Even more, it groups old projects of a similar nature with new ones. Very confusing. I’ll go back to using Yelp as it seems there is just a more solid base of reviews and contractors available.