Priceline for Pc

I booked a room and paid for it in advance. I stay at this hotel all the time and always book through this app. I use the same card every time I book. Tonight I get to the hotel to check in and they won’t take my card because it is prepaid. I explain to the girl that I just used this card here last week and she still refuses. She says that they need a bank issued card for incidentals. I explain to her that all my money goes to the prepaid card and that there is maybe just $1 on my bank issue card. She says that is fine they still have to have the bank issued card and that they aren’t even going to run it. I pay for a Lyft to go home to get my wallet and get back to the hotel and they refuse to take that card even though it is a bank issued card like they wanted. They also state that this app called them and said they were cancelling the reservation per my request. At this point I hadn’t even spoke with this app. So that is when I called this app’s customer service. The lady finds my booking and says that the hotel had called them to cancel the reservation. The lady at the hotel provided the west customer service ever and said for this app to relocate us. I relay the message to this app who states that they can’t because I didn’t have the funds to pay for the room, that I had already paid for! I will never in my life use this app again and I will never ever book at extended stay America again!

I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time this app has taken my money without giving me a service, leaving me with nothing. this app has pretty much screwed me over for lack of better words. On more than one occasion this app has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s this app’s fault for having a deal that is outdated and still taking my money..I’ve given this app so many chances but this is the last straw and stay away from this app. They have lost a loyal customer.

So, I booked a reservation for a car and received a confirmation from this app and the car rental company as well. Next day I get a call from the car rental company saying they don’t THINK they will have a car for me and will possibly not be able to tell me until I’m standing at the counter. Seriously? I’m driving out of town about 500 miles and have a deadline to meet. I then call this app “customer service” and through their agent and a supervisor they let me know they are not able (or interested by the sound of their voices) to help and just want to cancel the reservation. When I asked about why a reservation is not a REAL reservation, they blandly inform me that they do not have access to the car rental company’s inventory and have no idea whether a car is actually available when a reservation is made. Nor do they even make contact with the car rental companies EVER to coordinate. They just make reservations leaving the car rental companies to decide to honor the reservation or not. If the car rental company had not called me, I would have been out of luck; standing at the counter with my, uh, best intentions in my hand and no car. So I cancelled my reservation with this app, deleted the app and bought a plane ticket. Which was only a little more money than the car rental. Even on short notice. My summary: USELESS, RIDICULOUS, UNNECESSARY APP AND COMPANY! Caveat emptor!

I have used this app regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted this app several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. this app’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.