Rude Customer Service
My mom gifted me a year long subscription to help get into shape for when my husband gets home from the Navy. When I opened the app, it insisted on me only paying through iTunes and would not allow me to just put in card information like other apps. Because of this I had to add my moms card info into my iTunes account and set it up at primary. This is irritating because what ends up happening is either I’m paying for the subscription myself (with my card being primary), or she ends up paying for any apps/music subscription/anything already connected to my iTunes Pay (with her card), which is completely ridiculous in my opinion. I called customer service to see if there was a way I could just set a payment method for the app itself and not through any other accounts. The lady I talked to was very rude. Was cutting me off while I was talking, repeatedly told me that it was “not her problem,” and transferred me to iTunes who still were unable to help me because they can’t have cards in iTunes pay that are primary for only some things but not others. I still don’t have any resolution and I wish there was something I could do about this as it seems like it should have been an effortless thing to set up. Even if it is through iTunes pay, maybe have an option to “gift an account” so a different payment method could be used. Very disappointed and sad that I have to make this review without even having the opportunity to really try the program.
I have been a weight watchers members for 10 years. This app is so convenient but it would be perfect if it gave us an option to choose the weight watchers plan that we feel worked best for us. Personally I’m struggling with this new plan. I think the best plan you had was I believe 26 points daily and 46 extra points weekly. I love the freedom of not weighing and measuring all these so-called free points, but then you lose sight of your portion control. And a lot of my free points can add up to a lot of calories. PS I seen on Good Morning America that you have a weight watchers app for children and are getting a lot of negative feedback. I wish to God as a child I had the proper guidance to understand healthy eating,portion control and all the wonderful information your program has to offer us. The only ones that are putting you down are the ones who have not ever truly experienced how wonderful your program is. And also the medical field thrives on unhealthy people that’s where their money is. Get us all in a healthy lifestyle at an early age and it’s a loss to them. Thank you and God bless you for all your research and offering us a truly sensible healthy way of living. I have maintained a 60 to 70 pound weight loss consistently over the last nine years of your program.🥰
WW has been so thoughtful with this app
WW set out to make a tool for their members. One that is all encompassing. Through their thoughtful and caring means, the end is divine. They considered food, activity, & mindset all in one app that not only covers each area but also equips each of us as we take on our journey to health, wellness and weight loss.
With the ability to walk into a grocery store, scan a barcode and instantly know the “Points value” of a food, I can shop healthy and proactively without fear. I can also pair my activity tracker so I know the value of each activity I complete.
WW also gives me the encouragement right in the app to stay on track and make lifelong habit changes that result in healthier living. Whether it be on Connect, a member only social media platform or through inspiring articles, recipes or workout regiments.
This app has been the most helpful tool I have ever had when it comes to a healthy lifestyle. It is virtually essential for lasting weight loss and a helpful hand for those that wish to hold onto that healthy life after they conquer the unhealthy habits they had in their life prior to their journey to wellness.
Joining WW has changed my life and this app has been key!
I'm sick of the problems with the latest upgrade.
Was a good app until this last upgrade.
Since the last upgrade the app keeps crashing if you try to open any of the recipes you personally entered. I contacted the online chat for support and was told to delete and re-download the app. I did this but the problems persist. Every new upgrade has caused more problems. I have been a member over 5 years but have become so frustrusted with the app I'm thinking of dropping using it as it doesn't work well anymore. Ironically at the same time the app has deteriorated Weight Watchers has raised it's use fee 25 percent. I am so frustrated I am planning on dropping out of weight watchers. There are other point type apps to get with no monthly fee to use them. They may not be as full featured, but once you buy them they don't crash when using them.
NEW ENTRY Well here we are in Aug 2018 and another update with even more problems. When I go to my recipes now it only lists the food items but not the amount so if you want to make the recipe you have to go to the website, the app won't work. Again in the chat line I was told to delete and re download the app and it didn't fix the problem. When I finally got tech support they told me they would let the programmers know about the problem. I asked when they would fix it and they have no idea. You should start over the app is becoming useless the bug are growing bugs.
Love the App BUT 🔸Need Pic Zoom & 🔸Recipe Print
by Crab Legs & Cold Beer
✅💗 I absolutely love the WW app as it makes it easier to manage staying on the program. It allows me to quickly track, find point values and recipes and Connect with other ww members. Connect is one of my favorite features of ww as it offers support anytime, anywhere. Any of the wonderful people on there are quick to talk you down from going off track or talk you up from having a bad day. It also allows me to help others which allows me to help myself. I feel good being able to help others, and that adds to the ‘whole’ of the program.
❌ My only complaints are:
1️⃣ While recipes are quick and easy to find on the app and online, there is no way to print from the app at all (besides taking screenshots and printing the pics), & online it prints the entire webpage with all pics of Oprah and whatever else is on the side there. I love Oprah, but I really just want the recipe on the page. And although some say don’t print them it save trees, people are gonna print. Sometimes we have to.
2️⃣ I want to be able to enlarge the pics posted on Connect. I want to see things better. We can enlarge on other social media such as Instagram, so I’d like to be able to do the same on Connect. Please 🙏🏼
Very easy to use
by New Year Jane
Both my husband and I started WW on January 1st, 2019.
I decided that if I was going to start WW...AGAIN (for about the 7th time!) that there was no time better than starting on January 1, new year, new me! My goal is to stay on it for the entire year - something I had failed to do in the past. So far, so good!
I love the app because it makes my tracking so easy! I simply enter the food I am eating to find the points and the calculations are done for me. I also love how easy it is to track activities. Using the app has made following the plan simple and I think has helped to keep me on track to reach my goal weight. To date, I have lost 17.4 pounds and my husband has lost 30!
In addition to weight loss goals, my husband is close to being taken off blood pressure medication and I am hoping to lower my cholesterol and blood sugar numbers - and then avoid starting any medications!
There are so many other benefits to the app that one can choose to use: recipes, connections with other WW members, meditation and activity resources,etc. It has a multiple scope of resources to help one achieve success. I highly recommend this app to help with meeting health and weight loss goals!
by Mitch DDS
WW has really transformed diet management with the WW app. If one is serious about understand food and how it affects one’s weight, then this is for you. However, if transferring ownership of what you eat to say: Nutra-System or say Jenny Craig is what you desire, then forget ever making a supermarket a place of visitation. Those previous diet systems choose what you eat, when you eat, and it is almost without the user ( that’s you ) having input. Plus, like the Eagle’s Hotel California, you can check-in anytime you want but you can’t ever leave. That’s because the food is portioned, selected, and packaged per firm by their dietitians.
WW is different. With this app and understanding the daily allowance of food accumulation ( known as points ), you accept total control of your food intake. Nothing is off the menu. Surely this lifetime arrangement surpasses anything Hotel California diets can offer. Make your goal weight and the app is forever and it’s free. The best of both worlds ... having one’s cake and eating it too. Plus, visits to supermarkets are part of the fun.
It did take me a bit to work into daily tracking but I am sold. I choose WW as my Hotel California because I want to be in control of what I want to eat.
I love the app for tracking plus reading how WW’s are doing with their losses. I also love the graph of my progress. I find it difficult to find all restaurants that we like to frequent. This makes tracking difficult, as I have to itemize every single ingredient. I cook a lot at home and itemize the same way. I have been a WW for many years. Quit and returned four times.
Trader Joe’s must have WiFi as I can track there, but three Safeway’s in Walnut Creek and Alamo plus Pleasant Hill, CA had no WiFi in the store making tracking impossible.
Meetings are excellent and we all love, Mary, our guide and leader. We meet at the Tice Creek Gym on Monday’s in Walnut Creek at five p.m. The room is full and there are usually sixty plus people there.
Two Safeway’s now use Wi-Fi.
I have not been consistent with my mindfulness these past months. Stress, love of sweets and forgetting about moderation has been a heavy weight on my back. Please send Oprah Winfrey to our meeting on Monday afternoon at five p.m. at Tice Valley Gym in Walnut Creek. I never miss meetings and am honest in my tracking. I need a read boost! I am a very active senior who uses a Walker due to back issues. I help many others and have trouble helping myself. Lovely Linda
Helps keep me on track - free day idea also.
Overall, this app helps me keep on track. I love the scanning capability. I don’t like the fact that when I type in “butter” into the search box, it comes up with eight different things before it says, “butter.” At least it does this on my ipad. On the computer, it didn’t seem to do it. Also in regard to searching, on a lot of items it seems like if you don’t type in the exact text that’s on the product you won’t find it. That’s annoying. I should be able to type in the general name of an item and be able to find it. Another thing I’m realizing isn’t helpful, I did switch to using fitness points instead of regular weeklies, but I didn’t lose a pound that week. So obviously you just need to at least stay within your weeklies to lose, and often not use your weeklies at all - at least with me.
Just an idea - I just can’t do seven days a week, so I use my weigh-in day as a free day. I try not to go wild, but if I’ve been craving something, I go ahead and have whatever it is, split it with my hubby, perhaps. Might be cool to incorporate a free day, maybe it costs you one day’s worth of weeklies or something or it costs you prize points, like 50 prize points or both.
WW program with use of this app has truly changed my life for the way better! Love this program, but I agree with a few other members with all these updates that continue to change the layout which is annoying.
1) top area of app is too narrow when trying to select to type in the "search food & activity" and the "scanner"
2) when on Connect wish could access the "trending" "new" "following" at any point without having to scroll all the way back to the top, we were able to access at any point before upgrades
3)for some reason when trying to access my food "favorites", does not load all items that I have added, stops loading items when reaches the "W's" and I continually have to rescan or use the search food.
4) it’s annoying when the app is fine and then changes are made on items that do not need to be changed making it more difficult to use instead of user friendly, like before used to be able to select a time of day (Morning,noon,evening icon) to enter food item, if I wasn’t able to enter at time of eating, and now it wants to default to current time of day at time I’m at entering food data and I have to go back and reset each time and there are other app changes that are just making it more time consuming to use