Great for scores, limits with everything else
by Angelino Evan
I’ve had the app for a few years now, and overall it’s interface and customizability has made many improvements. Their articles are also top notch.
I’m a soccer fan, mostly global domestic leagues, and espn does a pretty poor job of coverage of the sport in the US. They used to show highlights for many of the top leagues worldwide, and without any warning they stopped playing any highlights from EPL games, which to me is a pretty big deal to miss out on. Even things like baseball too, where they used to have “sportscenter” style highlights for each game, now you just get a link to some random play from that game rather than a true highlight summary reel.
I shelled out for espn+ because I thought I could get access to a lot more, but honestly it isn’t all that much. Unless you like the espn documentaries, podcasts, or UFC, I find I’m paying $5/month really just to skip commercials and a couple in depth articles (nice feature, but not sure if it’s worth that much).
Lastly, obviously they are a huge company, but their customer service is pretty poor. I’ve reached out a couple times, get a quick response saying “we appreciate your feedback...” but really I’m just punted to some other department and never hear back or get resolution. So if you run into an issue or want to voice your opinion on the app, I wouldn’t expect much out of that.
Great for Apple TV
I use this app primarily to watch major tennis tournaments. You'd think the best app for that would be the Tennis Channel app... Nope.
SPOILERS! -- The app is organized so that live events are first (on the top row), followed by Clips/Highlights in the second row, and Past Events in the third and final row. This means you can't get to past events without seeing who won! And, the thumbnail of Past Events is often a photo of the winner. Come on ESPN: basic common sense please.
Multicast -- the ability to watch multiple matches (games, sports, etc) on one screen. Multicast makes it easy to switch between what's in the primary and secondary screens, with the option to switch audio as well so you can watch one game and briefly hear what's going on in the other game or switch both.
Past Events -- unlike many other sports apps the ESPN app keeps a large cache of past events. So you can go out, go to work, etc, and catch up at your leisure. This is particularly nice for watching sporting events happening all across the world.
Program Options -- watch mainstream coverage in English or Spanish, switching between the main event (major players) and the 'sideshow' events (other matches, commentator interviews, coverage of the grounds...). Or choose to watch a single court, which I prefer in part for its focus and because the commentators are better.
Quality of Articles
I use the app for updates on scores mainly. The content in terms of writing, is often old, and without substance that would differentiate from merely the score. Redundancy seems to be the theme with ESPN. Let’s just write and speak the same things over and over regardless of the audience be it on an app or television. I miss Peter Gammons and his writing, but I will compliment Buster Olney for his piece on the Red Sox. ESPN needs more of that, and less of the redundancy. Return to the daily writing of yesteryear! Do some actually research and writing! There’re stories out there, and one of them is the return of “heat, cheese, hard-ball” through a proliferation of hard throwing relievers and starting pitching that has brought baseball back full circle. Spinning is still statistically important, but good old country hardball has returned! Here it is, hit it if you can is what every fan wants to see! Nathan Eavoldi showed the world that, of the many players in today’s game who have had Tommy John Surgery, a return to, and in some cases, new found power pitching is possible. So, country hardball, and Hope should be the theme to talk about in much more depth. Seek out minor leaguers, follow them as well, and shed light on what’s the biggest development in baseball today.
Slow and disappointing
by Just trying to help people
So far, this app has been great, but there are a few things that make me rate less than a 5 or 4. I primarily use this app for baseball, as football season hasn't started. I just installed this app it to see if it was better that other baseball viewing apps I own. So far, the interface is great and well designed, but the app is SLOW! It takes a long time to start up, and it has a hard time with simple actions in general such as clicking on the details or score of a game. So far, I have had no problem with the live TV viewing aspect of it, but it should be noted that I haven't used it much as I am at home with my TV.
The main thing that annoys me the most is that when I click on a player up at bat in the app, it brings me to a glitched version of the app’s website. You are unable to scroll, and have to use a drop down menu to continue on to the stats. Then when you finally get the stats, there is barely anything! In other apps, I can click on the player an instantly get an in-app page of TONS of stats, just like it should be! ESPN, fix this please!
It has been ruined
The ESPN app has been my go-to app for sports news, scores, and recaps for a long time. But it has been ruined with the latest updates and redesigns. The app is almost unusable these days. Even when I am at home, on wifi, with nothing else running on my phone, the app is slow and crashes often. Don’t even think about using it at a game or anywhere your connection isn’t perfect. They have overburdened the app with video, ads, and cookies that slow it down to a crawl or even just prohibit you from even being able to open the app at all.
Today I finally jumped onto the apps “text support” to see what I could do to improve my experience. Unfortunately the ESPN support rep proceeded to first accuse me of having a bad connection. I pointed out that he was incorrect and the rep then informed me that the app stores a lot of cookies and I should just delete the app and reinstall it. This is an annoying suggestion but I did it anyway. There was no improvement. And the tactless interaction with the rep definitely did not help the situation.
The point is, you can do better. Go find another app that works and was designed by a company that still cares about their user base.
An exercise in futility
Firstly: I subscribed because of the UFC partnership so my experience is limited to that aspect.
First problem is the interface. Everything is just jumbled it. The site has a million different links even once you select the MMA tab and it is unclear where to go. There are multiple search tabs and as far as I can work out, none of them allow you to search for specific fights. Searching for fights on these (I.E. Dillashaw vs. Cejudo) just seems to give you a mash of news articles, fighter profiles and press clips. Scrolling down to the 'binge fight' sections is not much better. The fights are splayed out in no particular order and the replays are intermingled with highlight versions. No way that I can discern to look for a specific fight. When I finally found Cejudo vs Dillashaw (which aired exclusively on this platform) it said the fight hadn't occurred yet. It was two weeks ago.
Customer Service: I decided to try the chat support. The first time I was connected to a rep. When I asked a question, the rep ended the chat. Second attempt I've been waiting for 35 minutes and running. How can the biggest sports network on earth be this terrible.
Not sure where to rate AppleTV version
by D.a.v.e. (Mic3)
The phone version of this app is...adequate. Could definitely be improved by having a ‘don’t show me’ list, because when have I ever wanted notifications on golf or baseball, but it’s mostly fine. The Apple TV version, however, is hot garbage and I don’t understand why. I’m legitimately hoping someone can help me. There’s no favorite teams/sports list, which means I have to dig for what I want to watch every time. Again, no ‘don’t show me’ list (really good idea, please implement), no replays button on the home screen like there used to be so now to watch last nights game I have to dig...a lot, and worst of all every time I use the app. it. keeps. kicking. me. out. and showing me something about AirPlay despite me having meticulously turned off everything AirPlay related on my Apple TV. This doesn’t happen with other apps, only espn. It makes games unwatchable. ESPN actively makes sports unsupportable. All I want to do is watch my basketball game without having to dig thru layers and layers of menus to find it and without the app crashing every 3 minutes. Someone please help me. 3 stars to the phone version, -3 to the appletv version.
Everything Except Streaming is Great
ESPN, I have been all ESPN ever since I was old enough to care about sports. The writing and reporting is phenomenal, and I love to be the one in my family to break the biggest sports news. The app is great with notifications on your favorite teams and leagues as well as breaking sports news. The radio streaming and podcasts are great especially my favorites (Lebatard Show, Golic and Wingo, and 30 for 30). I will continue to use this app for all of those reasons. I do however wish you guys had full game highlights online, but I digress.
The only bad thing I have to say is how god awful the streaming is. Tried to watch the ECF between cavs and Celtics and it lagged throughout the entire game when casting it to my chrome cast. It did the same just trying to watch on my phone and I have gigabit internet. I don’t know why that has always been an issue for ESPN. It has sucked since the first release of WatchESPN. PLEASE FIX THIS!!!! I’m begging you because the wife kicks me out of our tv room when I’m trying to watch the games! Thank you ESPN, and keep up the good work!
Suggestions and complaints
by Andrew Mollenauer
This is a great app. I am, however, disappointed in a few key things. 1. I had my favorite teams selected in “favorites,” and one day I opened the app only to find that there was no “favorites” setting visible, and that my favorite teams scores notifications were turned off even though I never turned them off. 2. I’ve said this in previous reviews, and I’ll say it again; I really really wish you’d put AHL hockey in here. The AHL is a minor league, but it’s got a strong enough following, and I absolutely love it, and I’d love to be able to more easily access the scores/news/stats for it here as opposed to having to go to the AHL website every time. 3. NCAA hockey, both men’s and women’s, are listed as sports on here, but whenever I check I never see them updated or covered as much as the games are happening. For example, I’m a Penn State fan, and I never see the scores for my school. Hockey is big, as is college hockey, so this is disappointing and surprising to me.
Thank you for your time, and I sincerely hope that my suggestions will be taken into consideration.
Great Streaming / Content; Horrible UI and customization
If there’s an event to watch or immediate sports news, the ESPN app is the place to watch and stay up to date.
If you don’t want to know everything about the most popular sports and the sports that espn is most actively advertising, this is not the app for you.
Especially if you’re paying for ESPN plus - not worth it. They do a great job from a business perspective of holding content captive but, once you’re forced to get a membership in order to watch a UFC PPV, and you think “oh cool, I’ll get some awesome content” - think again. With the lack of customization, it’s utterly disappointing. You get a lot of content but, if you’re a fight fan, the amount of content available is abysmal.
Beyond that, it’s a nightmare to search for the content you want or to see specific news and updates unless that happens to coincide with whatever espn is pushing. It’s seemingly impossible to customize your feed and, even tho you pick favorites, there doesn’t seem to be an easily accessible favorites feed.
I’m pretty disappointed.