Published by Microsoft Corporation on 2024-08-27
What is Dynamics 365 Remote Assist? Microsoft Dynamics 365 Remote Assist is an app that enables technicians to collaborate with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist. It allows technicians to add mixed reality annotations to provide instructions in context and capture and visualize images and videos of their organization's assets and store them in Common Data Service. The app comes with a 90-day license-free trial or a 30-day trial license provided by the organization, if available. After the trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service.
1. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service.
2. Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost.
3. *Commercial features of this app require a paid or trial Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work.
4. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams.
5. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context.
6. Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available.
7. If you’re not sure about your company’s subscription or the services you have access to, visit to get connected with a Dynamics solution expert or contact your IT department.
8. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.
9. Additional hardware and license requirements vary for available features and content.
10. Liked Dynamics 365 Remote Assist? here are 5 Productivity apps like Sam Smart TV Remote- Things TV; TeamViewer Remote Control; OnlyT Remote; AC Remote Viewer; TV Universal Remote;
GET Compatible PC App
| App | Download | Rating | Maker |
|---|---|---|---|
 Dynamics 365 Remote Assist |
Get App ↲ | 16 4.31 |
Microsoft Corporation |
Or follow the guide below to use on PC:
Select Windows version:
Install Dynamics 365 Remote Assist app on your Windows in 4 steps below:
Download a Compatible APK for PC
| Download | Developer | Rating | Current version |
|---|---|---|---|
| Get APK for PC → | Microsoft Corporation | 4.31 | 2024.8.19 |
Get Dynamics 365 Remote Assist on Apple macOS
| Download | Developer | Reviews | Rating |
|---|---|---|---|
| Get Free on Mac | Microsoft Corporation | 16 | 4.31 |
Download on Android: Download Android
- One-to-one and group video calling
- Supports Microsoft Teams Meetings
- Add mixed reality annotations in space
- Capture and annotate images and videos of assets and store them in Common Data Service
- Annotate on a 2D image capture of the space during a call
- Send and receive messages, in-call snapshots, and files through the text chat
- Capture session history through call recordings
- Integration with Microsoft Dynamics 365 Field Service
- Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Field Service work order
- Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
- Availability on mobile devices without augmented reality (AR) support
- Included on the Microsoft Intune approved client app list.
PC Apps 
