Published by International Air Transport Association on 2021-07-25
1. • Direct Contact Support functionalities (case creation / chat / call / access to my cases): This functionality will allow you as a customer of IATA to contact the customer service team located around in the IATA Financial Distribution Services - Global Delivery Center.
2. • Access to Risk Profile and Remittance Holding Capacity (RHC): Using this service, you as a travel or cargo agency under Resolution 812, can check the usage of your Remittance Holding Capacity in addition to any information relating to it.
3. • Access to IATA Customer E-Statement (ICE): Using this service, you as a travel or cargo agency can check your balances for the recent billing cycles.
4. The Risk Profile & RHC service will be sending you notifications when you reach 50%, 75% and 100% of your Remittance Holding Capacity, in addition to notification when there is any change in your risk status.
5. • User and Service Request Management for portal administrators: this functionality is available for portal administrators to manage user requests in your organizations to access the customer portal.
6. You can contact your customer service representative using a phone call or a chat if the time permits, or you can always submit a query that will be answered promptly by our staff.
7. The IATA Customer Portal Mobile Application will provide you access to a suite of relevant services for your business.
8. Certain mass communication will be sent by the customer service team of IATA to all users of the application.
9. • Mobile Alerts & My Notifications: Using this feature, you can see the notifications that are available in the customer portal for you under My Notifications.
10. This will also allow the portal administrator to manager service requests to allow certain users to view some information or not.
11. Using the application you can also check your previous queries and filter them based on their status.
12. Liked IATA Customer Portal? here are 5 Business apps like eMudhra Customer; Melon CRM Customer Management; Outlook Customer Manager; Cisco Customer Experience Cntr; IID Customer Connect;
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