Hercules CP for Pc

Leaving this review for any building managers considering switching their washers over to the app’ bluetooth-enabled washers/dryers + app: This system just doesnt work and is an overall massive downgrade. The app has a hard time connecting to bluetooth, even if your bluetooth is on, which means you might not be able to turn the washer on after you load it. If your credit card expired, since you now pay through the app, it wont tell you it needs a new one, it will just say “FAILED” repeatedly without telling your residents why. It has baffling error messages and seems to have an incredibly hard time communicating with washers & dryers, even in the best of times (when the bluetooth connects!). If you uninstall the app and reinstall it, just to give these idiots a chance to make it up to you, nothing will change, but you will have spent an extra 15 minutes trying to do your laundry. In other words, it makes something very simple extremely complicated at best, and totally impossible at worst. In addition to not being a technology business, the app is also not a customer service business, which means your building managers will be the one dealing with all your mad residents, not them. So please save everyone the agony and stick to the good old washers and dryers with buttons that actual humans press to turn on.

1. My management put the laundry room in the basement so there’s already lack of service to begin from that. 2. The app won’t even pick up the correct location for your laundry room making washing clothes turn into 2hr+ ordeal back and fourth mess. 3. The app doesn't even work for 98% of Iphone users. 4. Customer service is horrible as well. If you lose the card out of luck according to the packet you received the card in smh it’s a joke. 6. The system is extremely flawed. Most of the time we can’t even wash of our clothes because the app will not connect to the washes or dryers at all. It loads the money with no problem to the online account but when it’s time to actually use the washes the app malfunctions and can’t find machines or your proper laundry room location. This app and laundry system is just a waste of time and I honestly believe now its just a scam to collect personal information. It’s extremely frustrating and I can only imagine how the elderly or disabled are feeling/dealing with this system and app.

Unfortunately this app has 3 major flaws: 1) It’s not uncommon to pay for a load and have nothing happen on the other end - ultimately you are out the money and they have no in-app customer service to resolve / dispute charges that did not actually activate your laundry load. 2) Most laundry rooms are in locations with minimal WiFi or cell signal - thus preventing you from refilling your account to pay for a load. In addition - the “pay to fill up” system is complete BS - they should allow us to utilize Apple Pay or the card we register with the app for each load. 3) Overall - the app has zero value except for being a holding party for money you have yet to spend on laundry and starting your loads. Timer notifications / or even the ability to not touch the laundry machine at all and set all settings from the app would be worthwhile - but none of this exists, the most you get is to load up your account with money and hope to God the machine actually takes the purchase and doesn’t defraud you of account money. In summary - a poor outsourced app build from a lazy company unconcerned with customer service.

On the whole the app works as it should. I have two minor gripes. It’s sometimes slow connecting to the server when paying, and while it shows the washers in the Laundry Room section, it always says “no dryers,” so I don’t know if any are free before I go down to the laundry room.