SOUFEEL for Pc

this app ripped me off. First, I never got a confirmation for my order and I never got a receipt, so I did not see that there was a spelling error on my order. I DID receive an email about how did I feel about my order so they obviously had my email address. Then, I contacted customer support and it took a while for them to respond to my question about my shipping order receipt and confirmation, which they said they could not find. Then, how did you have my email address to ask up follow up questions?!? I was also not able to exchange the item because it was personalized. While it is their on their return policy, I am upset I was never given an order confirmation about the gift so I would have seen there was a spelling error and I would have canceled the order before it was made. I feel ripped off and upset at how long it took customer service to respond. On top of that, my order arrived three business days AFTER it was supposed to arrive. So technically, it was five days late and I was not able to give my gift to my partner on our anniversary. Added: The developer response is also not helpful. They told me they couldn’t find my order number yet again and when I finally gave them my exact order yet AGAIN, they told me that they would not be able to help me because it was personalized. I did the same thing twice because of the developer response. They are trying to look active in the reviews, but it is just another example of how they will not help.

Hello everyone, I would just like to say that I purchased a wallet from this company and I wasn’t happy with my item, and I’m trying to return it. But Monica from customer service is indicating that I am not allowed to return my item if it’s not damage or miss print. I did some reading on the return policy and it does say that if I am not happy with my purchase that I am able to return it which I am trying to do, but Monica is here giving me a hard time. I would like for everyone else to know not to spend any of your money on this company here because if it does come out not how you want it you won’t be getting your money back they will make it an issue. I’m sorry that I had to put out a bad review but I want my money back I’m not satisfied with my item thank you enjoy your day!

Please do not buy from this app! I repeat again do not buy, they’re totally scammers. I personally got scammed! I’ve an ordered item said it will deliver in 7-8buisness days, past already a month and never had tracking information or anything. But then tried to contact them there’s no customer service that u can call, and semd them email. They replied my email after a week saying my item will shipped in 5buisness days and took another two weeks to shipping them. After another one week said my item has been delivered in/at mailbox but never got it. And I send several email they never replied me back. Please if u love ur money just don’t blow that in here instead give that money to someone homeless!

Hello everyone. I made a purchase on this app recently and I couldn’t be more disappointed. What I ordered is taking absolutely forever to get here. Don’t listen to the 8 business day making and then shipping. I have been waiting for more then a month for my items to get here. I sent them a message and after a week waiting for a reply they told me they messed up on the product and they had to re do it and it will take 2 or 3 days. Well now it’s been more then a week and they still aren’t done. I don’t think this jeweler shop deserves your money at all, and I don’t think you, your loved one, or friends deserve there products.