Carvana: Buy/Sell Used Cars for Pc

My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called this app to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at this app. I hate car salesmen, which is the reason I tried out this app. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks this app for a great experience. I will and have recommended you to others.

I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.

I never in my life have written a review but this is an absolute must. This has been the worst experience in my entire life. I received my vehicle back in feb. 2019 AND I STILL don’t have my plates. They will not give me a rental (which they can do). My neighbor also is having the same exact issue but she has a rental vehicle. They also told me I would have them by the end of this week and still don’t have them at all, I called them again today and they told me I would have them by next week when I was already told it would come by the end of this week. Customer service is TERRIBLE. Honestly I wouldn’t not recommend this not even to my worst enemy. I’m paying for a car and insurance that I can’t even drive. They keep telling me it’s now my fault that the plates are coming next week when they have already received all the paper work they needed. There is hold on their end and they are blaming me for their hold up. I’m letting you know now this is not the place to purchase a vehicle. Do it In person with a dealership, you can even get cheaper vehicles with a longer warranty on them and get the pre certified with no issues and plates the same day, if not the same day it will be that week. this app is a complete scam and they told me I WASN'T ALLOWED to give the vehicle back. This is the most stressful/annoying/terrible/horrible/crazy experience of my entire life.

I have never left a bad review before, it’s something I usually keep to myself but I cannot keep this experience to myself. The first few days of buying a car from this app were great until it came time for the delivery. I was notified at 5:00pm the day before the car was to be delivered,10:00am the following day, there was a “delay in transportation” and I needed to contact this app to reschedule immediately, so I did. The customer service told me the delivery truck broke down and it would be 5 days before I would get my car. 5 days!! That is ridiculous. I had to cancel the first few days of my vacation leaving me out several hundred dollars. They also informed me they could not refund the $200 transportation fee. I did not mind paying the fee but if the delivery is delayed 5 days, it is not right to make the customer pay it. Not only did this mess up my schedule, but my co-signer as well. The original scheduled time and date was the only time that would work for the both of us. this app did nothing to rectify the situation. I presented them with several solutions, one of which involved me going to get the car. None of these solutions worked for this app and they would not let me speak to a supervisor. This entire experience was one of the worst in my life. I do not suggest using this company.