One feature I’d like to see..
It would be really cool if the rider who’s queued up isn’t able to call the driver until they’ve dropped the first passenger off. I’ve had too many people try to call me before I have dropped off the first ride, and when they call there is no way to really answer. My phone goes through my car. I won’t answer the call with other passengers in the vehicle because of privacy reasons, and I can’t answer the phone with my hands because that’s illegal. If you could just pause the call feature until the driver is on the way to pick up the rider, it would save some frustration for both riders and drivers. Thanks.
Edit: There are two glitches that has come about in the last week. One is the sound. When I get a notification that I have a ride, the lyft app lowers my music and it won’t return to normal volume until I complete the ride and then force close the app. The second one is that I’ve been getting “cancelled” rides as I arrive to pick up my passenger. It makes the sound and shows the notification of a cancellation. The app drops the ride but then it comes back and allows me to pick up the passenger. After picking up, the sound/notification of a cancelled ride comes up again. Very weird and nerve racking. Please fix. And yes, I updated my iOS yesterday and the app and I’m still having this trouble today. Thank you.
It could be better
Hello I’m a Lyft driver and I have a lot of problems with the app, to many hacking situations in this last year , the email the support it doesn’t work or it doesn’t recive the emails when raiting something is happening in my app, I thing is depens of areas where we are working, because I have friends every where in the country in diferents estates, and their app is working great not with this kind of situation I have now. I thing there’s a big manipulation in some areas of the Florida states, like monopolies like the limó companies also I know some people in Miami area they make more then 300 dollars a day with a simple car like my. That’s the reason I couldn’t contact with the real people in the office of Lyft in South Florida. I talking with peoples they have less rides of the calcification “I have almost 6500rides I’m 5 stars driver” but they make more money of me and their app work with not problems. In the South Florida offices is always the same they telling you o yes we have a lot of problems with the app and blabkablabla , I was in the office putting the complaining and my app for 3 days continue work great after 3 days the app come back to the same situation, no rides for prolonged time more then 2 hours, you have to tour off the app and the phone and restarted again like more then 10 times a day, is really sick, sad and ensani.
All kinds of problems
Just came back to using Lyft to drive. Generally speaking, I like the Lyft GPS system much better than Uber, but I just started driving again last night after a long break of about a year and there seems to be a lot of things broken. Several times, for instance, I had someone in my car but could not start the trip because I was not parked in the exact location they had set their pickup - like within feet. There was one ride where I was parked at the end of the driveway instead of pulling in. After 2 minutes of stammering my way through “this never happens” I figured I’d try to pull in the driveway. I backed up and didn’t even have my back wheels over the driveway entrance yet and it pinged saying I could let them know I arrived. This was embarrassing and I was super lucky they were so understanding (and happy drunks). And it cost me valuable time during peak Saturday night ride hours. For less than 10 feet.
Another time, the same thing happened but it gave me the option to “arrive early” but said I would lose out on any wait time and would not be compensated if the rider cancelled. Of course, this ended up being the ride that I waited and waited and called the rider several times and he never showed up. So then I had to be the one who cancelled the ride (hope this doesn’t reflect poorly on my record so quickly after returning from a long absence).
Lots of problems to fix here.
Map needs serious improvement
Everything works great in the app except directions, we need a turn by turn listed and A lot of times when picking up a passenger does not have the exact location forcing me to call passenger. Also it would be nice to be able to send quick messages such as pre-populated messages we can click and quickly send rather than only having the option to call. I am grateful that there’s only a $.50 fee to transfer the money instantly it’s nice to know that Lyft isn’t being greedy with the transfer fee. And lastly I feel like 15 seconds isn’t enough to except a ride I was getting gas and didn’t want to miss an alert I missed a passenger due to the time it took me to open my phone to accept which in turn dropped my acceptance rate down 10% that’s really not fair.
Otherwise I just started driving for Lyft and I absolutely love it.
One last suggestion, Uber has an option to pre pick certain contacts in your phone when you want them to follow you The developers should look into creating something to same. What a great option to feel even more safe, which I have yet to feel unsafe!!
Thank you Lyft for providing and outstanding second source of income our family ❤️
app slow to react when at red light or after making a turn
Hi, I’m a driver in Baton Rouge, La & I really have problems when at a red light & the app shows to go straight 200ft then after passing thru the light the app says to turn right or left! This requires a U turn & confuses the rider & driver as we have heavy traffic in our town & this error sometimes requires driver to go 1/2 mile or more out of the way.. Also many times after making a turn the app is slow to react & indicate the next move causing the driver to miss the turn as he has already passed it..
What are your guidelines for customers who are not outside when driver arrives & when driver attempts to make contact the rider’s phone doesn’t answer or goes to voice mail or has not set up voice mail? One would think the rider would be available but I’ve had this happen many times.. why does the driver not get a fee when the customer is a NO SHOW or cancelled the ride when driver is in the rider’s parking lot? I have trouble turning off my app sometimes while moving which causes the page to slide over then the driver has difficulty focusing on the road causing driver to get a low acceptance rating.. we could use a bigger % also!
Constantly finding ways to pay drivers less
Now, they have something called “fixed” rates that pay drivers a flat rate, no matter the mileage or time, which doesn’t account for construction detours. This company is a joke. I’m convinced this company seeks out the most idiotic, incompetent people to hire and implement horrible features.
No one at this company knows how to read or comprehend basic English. Every time I email support, they copy and paste generic response that never answer my problem. I go back and forth and they still never answer my question. Instead, they answer questions I never asked because they don’t actually read anything. Maybe you should hire people that have graduated middle school. It’s so aggravating messaging support who constantly contradicts what’s written on the website in the links they send to “support “ what they are trying to say. Every one that works at this company is a complete moron. Also, they steal from drivers on top of already paying us crap. They say they offer deals for gas and maintenance, but even with these “deals”, it’s still more expensive than full price at a normal garage or gas station. I’m baffled that they still have a deal with Shell. Even with the 7 cents off per gallon, shell is so overpriced that literally any other gas station is still cheaper. And this is what Lyft considers treating drivers well?
Lyft treats hardworking 5 star drivers like trash!
This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.
Make our phones SHOUT; Take us ALL THE WAY HOME!
1. As a (now) three year driver, and Ambassador with Lyft, I am still amazed that the App does not incorporate an iOS “take-over”/cover function that notifies a driver that does NOT have the Lyft App noticeably open (in front) of any Incoming Request (i.e., nav units). Rather, a request will only appear -momentarily- as an incoming SMS, that a driver, when DRIVING, can easily miss.
The App, when a driver is in Driver Mode, should take over the screen (as well as audio) of any iOS device, like an incoming call, alerting the waiting driver if any incoming request. And, needless to say, the driver should have On/Off control over such functionality.
2. I’ve always been annoyed by Lyft’s Destination Drive limitations, whether by miles or time, that seems to ALWAYS cut out (off) before a destination is achieved. Case in point, during this week’s drive times I had set my Lyft (and Uber) Apps to a Destination Drive location (home), and while Uber takes it all the way to my destination point, then ASKS if it’s OK to go offline, Lyft (as usual) CANCELLED the destination drive stating that they (Lyft systems) were sorry, that there were no rides to be had until I reached my end destination... even though I still had over “35 MILES” still to go!!!???
Drive with Caution
I’ll start this off by saying that, if you choose to do Lyft for extra money or even a full-time gig, it’s worth it! I only did it for some extra spending money, but I was able to also connect with people from all walks of life and do things on my own time.
However, if you are choosing to do it, GET A RIDESHARE POLICY WITH YOUR INSURANCE. I wish they would have told me that in the beginning because the past month has been one big headache (I don’t fault Lyft for that but it truly hasn’t been fun). I got myself into a car accident last month and long story short: my insurance wouldn’t cover me since I was on the clock with them. Lyft has their own insurance company but they are slow to service. You’ll be going WEEKS without hearing anything from them, and if you’re doing Lyft to pay bills, not having your car for a month is a gigantic strain.
So again, GET A RIDESHARE POLICY WITH YOUR INSURANCE before you even sign up. My agent told me it was somewhere around an extra $20 a month (can’t confirm that, but talk to your own agent and see). Save yourself your money and the headache. Otherwise, you’ll just be sitting on your hands, waiting on insurance to finally get you back on the road.
They do NOT take care of their Drivers
On 6/9/19 at 6:25am, I proceeded to pick up a Rider at a designated address. After arriving at the address on the app and having to wait a couple minutes I received a call from the rider. She said the address was wrong (wouldn’t be the first time). I proceeded to attempt to find the passenger. After several minutes of trying to locate the passenger I told her to try to find another driver because I didn’t get the sense I was close. I marked the rider NO SHOW and cancelled the ride. I realize the app didn’t credit the $5 cancellation fee. I contact support and the first one stopped texting without notice. Another came on (ended the same way). Then finally after 4 agents I connected with Evangeline. She explained the same thing as the others but at least she was nice. Bottom line, they said because I canceled not at the address that I couldn’t get the cancellation fee. The problem is, the ONLY reason I wasn’t at the address was because the passenger called me wanting me to come to a different one. Lyft couldn’t care less about the circumstances, their “strict rule” says blah blah. So basically forget the passenger and obey their rules? No customer service in that. Therefore I’m deleting both the driver and rider app and moving to Uber. What a joke!!! 👎🏾 Very disappointing