Torrid for Pc

Die hard this app fan girl here. Shopped here for years and years, spent god knows how much. Believe me when I say this app is the most frustrating thing ever. If you are the type of person who clicks on the pictures to see them full screen this app isn’t for you. It refuses to load them and it white screens and there is no back button or anything to get out of the loading screen so you have to close he entire app and do your search all over again. Even when I tell myself not to click on the pictures I sometimes hit it while I’m scrolling and have to close the app again. Smh. Also, in the orders tab, if you wanted to look up one of the things you bought, it’s just a list with words. No link to the listing, no picture to indicate which black tee you bought just will say the price and numbers and what not. Dumb that it wouldn’t link to the item listing like every other site. Also, this isn’t a requirement but it would be nice if you could filter down to the exact styles like you can on the this app website, for example they let you filter down to 3/4 sleeve or sleeveless or whatever you want. Gave 2 stars because I like this app but it’s just really frustrating when you have to start your search all over when you click on a picture.

There was an issue with an exchange and Celine almost completely fixed it. However we were disconnected and I got ahold of Brooke; However it started off ugly where I was almost charged full price for an exchange for the same jean different size. I had to explain the policy as I originally did not pay full price for the jeans the sz was too small and I was exchanging it for a bigger sz. It stares we can do the esxchange via phone and pay just the shipping. It didn’t happen at first and to fix it I was almost accused of lying. I invested too much in a this app to give up and I worked in CS for almost 30 years and I have a Masters in business that allows me to train this type of service. So when I had to give a solution and be told I was wrong Tortid almost lost a loyalist VIP customer. Brooke was able to spk to someone and fix the issue. Thank you Brooke for believing me and seeing my order. And Celine for trying. this app give your representatives empowerment so they can do their jobs better and not leave orders open ended for confusion. Change policies and go by your word. Thank you

Love this app and the this app style - this store has changed so much for the better over the last decade. And the app is very nice. The look and feel, user experience are all top notch. I love too that I can manage my credit account within the app - most stores don’t have that app integration with their credit card and it makes it much more of a hassle. The app is generally easy to use and reliable. Only issue I’ve ever had is with favoriting items, sometimes the little ♥️ button won’t stay clicked or something, and I have to keep pressing it to make it register my favorite. And sometimes it won’t register it no matter how many times I click it. A bit irritating but I just end up adding those items to my cart and then save them for later on my desktop computer when I log in there. Would make it pretty perfect to fix that bug, but overall an awesome app for an awesome store.

I’m a this app frequent flyer who just used the app for the first time. MUCH easier than navigating the website from my phone! The only thing I found to be a little confusing was checkout. I couldn’t figure out where to add my credit card info. There is a blank field beneath “Gift Card” to enter a number of you’re using one, but nothing under “Payment” to Enter a credit card. (I was logged into my account... not sure if that makes a difference.) I finally tried tapping on the the word Payment and got a pop up where I was able to select my saved CC or enter a new one... Smooth sailing from there. If you’re a plus size woman and haven’t yet shopped this app, be sure to check them out. I have a closet full of their clothes that look like they were tailored to fit me! For the most part, clothes are true to size, so once you know your size, you can easily shop online. If something doesn’t work, the return process is very easy. (However, note that you get your money back immediately if you return to a store, but it takes about 3-4 weeks if you return using their enclosed, pre-paid shipping labels.)