Glovo for Pc

1. A bug in the app didn't let me see the order I had just made, so I thought that order didn't go through. Because of that, I had to make the same order again. After some minutes, the first order I made finally showed in the app as "ongoing order", so now I had two ongoing orders with exactly the same product. Clearly that was this app's fault, so I thought they would apologize and just cancel the first order; no big deal. But then I contact them and they say they are going to charge me 0.90 USD as a cancellation fee, for something that was clearly their fault. I now think that the bug in the app was implemented on purpose, and this app is just trying new methods to overcharge their customers without their consent. 2. As others have mentioned, they ask for a picture of an official ID and one of your credit card. I hope they can reveal what technical measures they take to make sure they don't get hacked and those pictures don't get intercepted by third parties. I have used many American apps before and almost never have had to deal with that kind of requests. 3. On March 2019, they cancelled an order but still charged my credit card with the full amount. They haven't given me a full refund yet, one week after the incident.

I was charged on my account for an order I never made (I first noticed an order was charged when I checked my bank account), tried to contact them to get it refunded or taken off, but they kept saying it was cancelled by me and just not understanding that I never made the order at all. The reply for the order addressed me by the absolute wrong name (which I’m assuming is the person who actually ordered it so I’m also assuming my account was hacked). I keep getting the run around and being told to go to chat support (which doesn’t exist if you’re not ordering). In addition, the app glitches like crazy so I can’t review restaurants at the end either which I had also contacted them about (to which they also gave me 0 helpful responses to fix it). I’m over this app and their customer service. What use is answering quickly if you don’t resolve problems? They’re just out to take your money. Never using this app and service again unless they either become more helpful and fix their app and fix their security measures.

Don’t bother with this. I’m from the US and visiting Ukraine. I’d probably use this service every day, except my account was flagged at creation and said “contact customer support.” Well, there’s no way to do that! No phone number, email, nothing. I tried reaching out on Facebook only to be ignored. It’s been several days, my account remains locked, and I have yet to use the service. UPDATE: emailing the given email address was ineffective. I was told they couldn’t verify my identity and credit card so I would need to send a picture of my credit card and passport 🤣 Are they serious?? I asked that my payment method just be switched to cash, so I could just pay in cash instead of using the credit card in question, but was told my account will still remain locked until I sent the requested documents. I went ahead and sent the passport with all numbers blocked out as well as the credit card, with all numbers blocked except the last 4. That’s all they should need to verify my identity. It’s been 3 days...no response!

Worst app ever, customer services is inexistent I used as option for Uber today I ordered from a restaurant and they send me a different order however after try several times to get help through the app there wasn’t any response for the so I reached out the restaurant and told me that the suggest the driver to confirm the order due the comments in the allergies section. So the dude just decided by himself that the order was right and “confirmed” that with the restaurant. To make it worst after no response from this app. So the lady in the restaurant also suggest me that I can order and select “anything” so they can take the order directly from the call and the driver just have to pick up... after 45m this app just cancelled the pick up... again I ask with the restaurant lady and told me that she don’t know why it was canceled. Until now there was no response from them. To be honest don’t waste your time with this app if you want to order food just use Uber.