Beyond Menu Food Delivery for Pc

I saw all previous reviews that were bad and was hoping things changed as the most recent ones was fairly good. Ordered placed the app to local restaurant and received an order confirmation and they charged my American Express card immediately. Half hour later we go to the restaurant to pick up our order they don’t have anything for us because they never got the order and that was because the restaurant hasn’t been signed up with the app menu for at least 3 years now. We placed an order anyway with our local restaurant and paid for a new order on a separate credit card. I immediately called BeyondMenu it’s 8 PM California time on Friday night and I get a woman that answers the phone, which kind of sounded like I was calling a customer service rep at their home (?) so I proceed and explain the situation, gave her the order number she said she’ll cancel the order and that I’ll get an email confirmation but I should see the credit back to my credit card in 3 to 5 days depending on my credit card company. Got a love these places who charge your card right away but take a week to give you the money back. I put this on my American Express and if it’s not taken off I will immediately dispute it with them they are the best company to deal these types of situations, I will get my money back but for the time being I’m out $40.

I downloaded the app and placed an order. No issues. Second time I used the app I placed an order at the exact same restaurant using the exact same payment method (Apple Pay) I used in my first order. 5 minutes after I placed the order I receive a call from some Illinois phone number and I don’t answer and it goes to voicemail. I check the voicemail and it’s the app Menu saying they need me to call them back to verify payment info. This sounds so suspicious—I’ve never had to call back a food app to verify anything. So I call back, and it sounds like I’m calling some woman in her bedroom and she asks for my order number and then starts asking my name and then billing info. I told her this is the app weird and I’m not giving some person at a strange number my personal information. She could tell I was irritated and didn’t push the issue and said fine, you don’t have to give it to me, not indicating any consequences if I don’t. The whole conversation seemed very unprofessional. I said ok and hung up. I then arrive at the restaurant to pick up my order and I’m informed that the restaurant was called by the app Menu and told them to cancel my order. This is absurd, and this app is amateur at the very best, and very scary considering they hold my personal information. I would not recommend this app to anyone.

If a restaurant messes your order up and refuses to give you a refund, do not count on these people to give you any sort help. You still have to pay for the food you never review . My food showed up one hour and 45 minutes late, and everything was cold. They forgot two-full meals on the order. The woman I talk to was extremely frustrating at the restaurant and refused to deliver the forgotten meals. The woman I talked to at the BeyondMenu call center was equally unhelpful. They outsource everything to India. Apparently a 20 dollar discrepancy is only worth $3.15 based on their 10% discount on the order. I have been a long-time customer of this app for over four years ordering two or three times a week minimum. I’ve never been this disgusted with a business before like this. I have deleted the app, deleted my credit cards, deleted my address. They will not let you unsubscribe or remove your identity from their system. There is no way to cancel your account. If there was I would ask everyone to do that. There are better companies to deliver you your food that are reliable and USA based. This app is great if you hate America. Shame on them. Shame on you guys too. You know who you are.

I ordered from a local restaurant and received my confirmation email at 5:56pm. I patiently waited for my delivery but after an hour and a half I decided it was time to call and check on my order. The girl at the restaurant said my food was almost done and will be sent out for delivery soon. I didn’t complain since I figured it was a Saturday evening and thought maybe they were busy. Now at 8:30pm (an hour after the last phone call) I call back and ask to speak to a manager. Which was the gentleman who had answered the phone. I explained the situation that it had been 2 1/2hrs since putting my order in and we have still not received our food order. I explained that I had called and spoke to someone an hour ago and she told me the food was almost done. The gentleman said he would investigate and for me to hold. He came back on and said they didn’t receive the order. I explained that I received the confirmation email. He ended up putting me on the phone with the delivery driver. The delivery driver was great trying to figure out what had happened. In the end, we got our delivery at almost 9:30 at night. Needless to say, I was not happy.