Safeway: Grocery Deliveries for Pc

So I ordered my Thanksgiving groceries on Monday with a “guaranteed” delivery time of 8-9 pm that evening. I was surprised I could get it so fast, but hey it is guaranteed right? Nope, the time comes and goes with no groceries and no email, text, or call to tell me why or what happened. I called customer support and waited for 35 minutes to talk to someone only to be told that the order wasn’t even picked by my delivery time. That shocks me. Then he schedules a redelivery for the morning before Thanksgiving. When I ask what happens if it doesn’t come there is no recourse. I would have to have the order refunded and then go shopping for everything, which is what I was trying to avoid. This is terrible service and, even with a $10 credit I don’t plan to use this service again. At least with Walmart’s service they let you know when it is ready to pick up and give you details of your order on the app.

I ordered my groceries, selected a date/time for delivery and chose the largest delivery window. That scheduled “guaranteed” delivery window came and went with no delivery, no email, text or call. I called customer service and was on hold for over 30 minutes with no answer. I emailed delivery support and still received no response. I was able to reach customer service the next day. He offered no explanation, no apology and no concern or regret. He offered to have to have my groceries re-delivered again the following day (more than 2 days after my originally scheduled “guaranteed” delivery). With hesitation, I agreed. The day of my new re-scheduled “guaranteed” delivery, I called to confirm since I had not received any text updates that I opted for. Again, I was on hold for nearly 30 minutes to reach a live person. I was guaranteed my delivery would be made and was told to call back if my delivery hadn’t been made after 3 hours into the 4 hour delivery window. Still no delivery or update so I called customer service. I was on hold for more than 30 minutes well after 9pm (closing time). No groceries, no updates, no explanation, no customer service! Still unable to reach customer support for a refund for my groceries I paid for nearly a week ago.

I checked out Raley's new delivery service app & tried to use it, but being used to the simplicity & familiarity (not necessarily ease) of this app's I didn't have the patience to try to learn this overloaded, complicated & senseless app. I left all my choices in my cart & ran back to the security of the this app app. OMG! It was the Raley's app! I resigned myself to do my best to use it, but it was impossible for me to do so. I couldn't find the 'everything on the shelf' button which meant I also couldn't leave a message for my Shopper. To me these are essential features. The items were arranged in a grid rather than a list. I was so frustrated that I again walked away from my cart. I'm disabled & have no other way to get groceries except home delivery, but I just can't face getting to know & use another app after these two nerve-wracking apps. That was over a week ago & today I gathered my strength & went back to the this app app. I saw that they had an update. I'm hoping they've made some improvements so I can use it. Before I opened it I read the first page of the reviews & I'm not hopeful, but I'll give it a shot - I need groceries!

For being well thought out and easy to use, this is just about the best app on my phone. I depend on it for most of my grocery shopping. I read through some of the recent negative reviews, and find that most concern the service provided by the local store, and not the app itself. My store does a very good job, not perfect, but very good. It is just so convenient to shop all week long, adding items to my order any time the need or notion arises. I keep my iPhone handy all the time. At the end of the week I review my last order and add any items I may have missed. Then I check the total and adjust the list as necessary to fit my weekly budget. The My Last Order List is very useful but the All Past Purchases list has way too many items. A Recently Ordered or Frequently Ordered list would suit me better. The same brand, different size and different brand, same size ordering options don’t work for me on 90% of items, so I most often use the no substitutions option. I add a note to the shop or if some leeway is needed. This works well. One advantage this app has over Instacart is that your club card and personalized prices apply. But this app groceries are a bit pricey, so if Target gets its delivery act together in my town, I will definitely give it a try.