Via — smarter mobility. for Pc

Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my the app request got cancelled altogether. Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did. Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by! My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.

This is one of the most unprofessional taxi service app I’ve EVER USED. the app stole close to 100 dollars from my account because what they won’t tell you is that they have a PRE-AUTHORIZED charge for a ride that you may or may not take. I’ve got charged for rides I did not even confirm, I recently had only looked up a ride to see how much it would be, and they took the money for the ride before I had a chance to even confirm whether I wanted to take the ride or not and because it’s competitors have cheaper prices I did not take that ride but they proceeded to take that money out of my account for even looking up the ride, they took the FULL PRICE OF THE RIDE and it did not tell me or show up in my ride history. If you use the app check you account, because they will steal from you and unless you contact them you will never, EVER get that money back, god forbid you do you will ether have to fight with your bank to get it orrrrr wait 48 for a email back by the app because this app of THIEVES does not have a phone number for you to contact you haveeee to email them and then they will hold your money for a while and then you MIGHT get it back in 10 business days because if you could tell. I HAVE NOT GOT MY MONEY BACK AT ALL, THIS IS THE WORST APP I’VE EVER USED. DO NOT GET THIS APP THEY WILL STEAL FROM YOU. You’ve been warned! 🤷🏽‍♀️

I rarely write reviews but I have to for a service that is a BIG part of my life now! If I could give it 10 stars I would. I cannot attest to other locations, but I've used the app in Manhattan, LIC/Astoria (Queens), Dumbo/Williamsburg (Brooklyn), and DC area and did not ONE have a bad experience. I've probably used this app at least 50 times by now. The pricing is very smart and beneficial, the pickup locations are genius. I think we'd all rather get someplace faster and walk to a corner than stare at the GPS, painstakingly watching the car struggle to get to our locations only to cancel on us in the end! the app never makes the drivers go through ridiculous, unnecessary turns and I can rely on it to get to work despite NYC traffic. I've had bad experiences with Lyft and Uber and I really believe that every service should be following their model. The prices are always fare and sometimes I get to work with $3 (public transportation is already $2.75) Drivers never have a hard time using their platform. This is seriously the best. I love you the app!!!

The the app app was a wonderful idea destroyed buy illogic. The idea of the rider AND the driver having an agreed upon meeting location is an system that Uber and Lyft have failed to perfect, but the app does it beautifully. Plus, the rides are justly priced, saving you money (unlike other ridesharing apps). Unfortunately, these are the only two good things about the app. Upon trying to get a ride, I realized that I needed to run an errand so I cancelled. The app notified me that I would not be charged for the ride, but there might be a small fee next time- which I thought was understandable. What I don’t understand is why I was charged THE FULL PRICE of my ride, PLUS the extra cancellation fee. I tried contacting the app, but I just recieved a reply saying that my email was recieved. And they don’t even have a phone contact number! Then, I read other reviews, and I discovered that you cannot get a refund, only ride credit. The absurdity!! Just as I was about to delete the app, smiling at the blue the app icon trembling on my phone screen, I understood that by doing so, I would lose the money stolen from me. So, the app, you win. But heed my words: as soon as I use up my ride credit, I will win the war.