Sprout Social for Pc

I love the app, I do. I’ve been using it for about 5 years and it’s a powerful tool. The app works great with an older iPhone, but if you’re using the app with an iPhone X, expect the keyboard to cover the area where you would be able to type a response. It doesn’t happen all the time but when it does it’s really frustrating. I also wanted to share a Customer Care experience. Usually the app’s CC is amazing but we had a really weird experience yesterday. We had to reset our password like 5 times to be able to login (again, specific to the app). I don’t know exactly what happened but the agent who was helping us continued to say there was nothing he could do to help, and that we were typing the password incorrectly. There is nothing more patronizing and frustrating to receive CC that assumes you and your 4 different employees with phones are all typing the password incorrectly when the login/pass worked all all of our MacBooks. When we pushed to log a bug, the agent said “there isn’t a history of these complaints so there was nothing I could do.” After like 5 app uninstalls/reinstalls with all of us logged out, we finally got back into our account. I just wish that this agent would have tried to listen rather than assume we are all a bunch of idiots. Nothing worse than: “did you try to turn it off and back on again” when your whole team works in IT/tech.

Instagram publishing may be limited with video but the reminder notifications for posting them is far too limited. I’d like a suite of reminders. I’d like to set it as a bonafide alarm, send me a text and then give me a call if I’m 15 minutes late. Of course I’d like to be in control of them but this needs to be more robust. It’s really hard to remember to post at random times of the day. And my notifications sometimes don’t make themself apparent and go unnoticed. So I have to set additional alarms in my calendar to make it work. In my settings I set it to not go away unless I address the notification and that did not work.

I have to use this per my contract maintaining 7 social media accounts for an auto company and I’m constantly getting errors and having things not save or my manager not getting requests for approval. It’s like 1/4 of the time these things happen, which is pretty ridiculous, and I never change the method in which I do things, so it’s not user error. They’ve already done an update based on a complaint I had months ago. Since then, I always check for an update but most of the time, there is no update when these things happen. It’s making my job way harder than it should be and I look like a flake or complainer when I’m neither. Fix this thing, please.

**Update: the link preview issue was solved by removing and reconnecting Google+. Apparently that is the metadata scraper the app needs for Facebook and LinkedIn. Overall this is a good app tied to a great social management platform, but for some reason I can't effectively share link posts to Facebook pages from the app. No link preview shows in the the app app and the resulting post just contains a link. I think there's a compatibility issue with another setting or app on my phone but can't figure it out and neither can the app support. Maybe app devs here can.