Getaround for Pc

Twice in a row now, this app has failed to notify me that my reservation has been forcibly changed, sending me to a car that doesn’t exist when they could’ve easily notified me before hand. With the first car, I was sent to a location in an unsafe neighbor, miles away, and the car was unaccessible. Upon calling customer service (20 mins on hold) the this app rep *graciously* offered to cancel my reservation and give me a $20 coupon off my next trip.... how kind! The second time, I specifically booked a this app in a garage to ensure there would be no issues (like last time) and once again, I show up and the car was miles away, when seconds earlier the GPS had shown it was in the garage. After another 20 minutes on hold I get through to a rep who also *graciously* offers to pay for my Uber across town to the new car, in downtown San Francisco, at 4pm rush hour, on Memorial Day weekend. New car has worse MPG so now we are stuck in traffic for more time, paying more money. Try this app today to have your trip delayed, a horrible customer experience, and everything will cost more!

I just recently got a car from this app Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up! I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location. Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine. The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff! My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right. The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that this app will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget! Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay. The BMW X1 was just amazing. The host - Jonathan was also great! I'm assuming that my overpayments will be credited back to me ASAP. THE app works great and the vehicle is a pleasure to drive. Mott Kornicki

Been a regular user of this service and am a big fan. There are a lot of vehicle options in Chicago area. The ability to access a car at any hour of the day/night is fantastic; much more useful than the traditional car rental service. Not thrilled with the rental-end-of-trip experience as the App process is very inconsistent. The experience is pretty good when ending your trip early. You get to record your fuel level (handy because recently most of my rentals have not had a full tank at the beginning). When ending your trip at the end of your rental, the App navigation is crap. It doesn’t present the same end-of-trip options. Lastly, the App should let me rate my trip when I end my trip. But, no, it asks me to rate my last trip the next time I use the app—sometimes weeks or months later. Make the trip end process consistent every time. Let the renter rate the car at that moment. And provide the renter the option to get credit if they actually fill up the car even though the car was not full at the beginning of the trip; this last feature would allow the rental community to improve the experience for everybody, other renters and even the car owners.

I have rented two cars from get around and both had system malfunctions. The first one had a braking problem and the second had a dead battery. Besides the point that they should be screening their cars this wasn’t even the biggest problem I had. I can understand faulty cars but when there is a faulty car and you need to get somewhere their customer service should be available to help and those renting their car should be on standby. Neither of these things are true. The customer service is never available and I was left in the rain not being able to lock the car with the dead battery at 11 pm waiting to get put off hold for over an hour. Then when I left because it was dangerous and late they finally picked up my call and had the audacity to fine me for leaving the car. There was nowhere in the terms and service of their website that explained what to do in this situation but apparently I was supposed to assume that I had to wait with the car for four hours for a battery (that was not my fault that it died) to be fixed. This company is so terrible. I never write reviews but if I can prevent just one person from the horrendous experiences that I have had then I will consider this worth while.