Massimo Dutti: Clothing store for Pc

I recently traveled over to Lisbon and entered one of your stores. The look, the feel, the styles and the customer service was impeccable. The associate who helped me assemble many pieces which looked spectacular on me. I had so much fun with your colors, textures and designs. I received many compliments over and over with just about everything I selected when I was wearing the clothing. I have now become a loyal customer! I literally went online to find a shop in the United States and made a point of checking out the store while my recent business trip. Once again, I fell in love with your fall and winter styles and the young women who helped me was amazing. I am going to be traveling back to Washington DC in December and once again, I will be shopping in your store. I also have to add that I am so excited that you have an app and the ability for me to purchase online. One of my most recent online purchases was a gorgeous wool coat. The young woman who was helping me made the recommendation in the store and she had me try the coat on...I was immediately in love! Since I was traveling for business and did not have a large piece of luggage, she ordered the coat and a stunning scarf online and everything will be delivered to me. Again, many thanks for your exquisite designs and luxurious materials.

I would like to share with this app shoppers and warn them about this app shopping experience. I order clothes from them pretty regularly. I take advantage of sales around Black Friday, but here is the warning: I bought last year a leather jacket around Thanksgiving and did not get to wear it until spring, then I noticed that it had major flaws in leather, very visible on the sleeve. I did not bother to return it, then this year I ordered a pair of leather boots and they also came with a very distinct defect, it took a while to have it “approved” to return, before they “authorized” to mail it, they wanted me to send a picture, which was ridiculous. They have free returns any way so I could have returned them without their “permission”. They would not replace them with a pair without defect. I spent too much time on the phone trying to resolve it. Awful! My conclusion: when they have Black Friday sales they push out defective products on customers, that is pooor customer service.

I have ordered multiple times from their app. Overall it’s been a great experience! Easy to use and browse and see your past orders for sizing. Today though they refused to let me place an order unless I added a VAT number. I am not a company and have no affiliation with the UK. I had nothing to put in this field and could not bypass it, so eventually had to just type in a bunch of 1s. Very annoying and hopefully it won’t cause any issues.

I bought an ankle boots online and according to the webpage the shoes come with a pair of insoles. but I didnt receive the insoles. i sent emails 3 times and after 6 days，no response. and i called the customer service number many times，finally they answered the call and said they will email their response to me. i asked when will i receive the response he said he dont know. and i said i think they should ship me the insoles，he said he’s not sure what will the solution be. i should wait for their response. normally，when a company made mistakes through packaging，they will immediately apologize and ship the missing item. I think i will just wait massimodutti‘s response probably forever. worst shopping experience in the world！！！