I had a profile on this site for over 4 years and through out those years, I found 2 long term families during this time period. I enjoyed my first nanny family but the second family was very unprofessional at times so, after a year of our yearly “agreement” we both agreed to go separate ways. I communicated how uncomfortable I had become in the setting due to zero boundaries coming from the parents. The family was so raged by me being online looking for a new family, I received harassment text messages and them tearing down my character. I believe they took it upon themselves to lie about my character and me as a nanny. I didn’t have an issue with this site UNTIL it randomly terminated my profile and emailed me telling me so, AFTER I paid in advance to have a premium profile. The reasons for it being “terminated” were private and the terms of this website could NOT explain why. I followed every guideline and even brought a handful of friends to this site to join and was an amazing nanny. It all came down to parents that wanted control. I will NO longer consider this site for people in the future. It take your money. It’s unfair to the nannies. Why can’t the nannies place a review on the families they have nannied for and why don’t they need a background check for OUR safety as nannies. Never again.
CAUTION: HORRIBLE COMPANY
by oh coolio
I have written a review before but I feel that every caregiver and family seeking for help should know that Care does not care about you, they only care about making money! If I could give this zero stars, I would. I have been using Care for two years and ended up finding the perfect family but eventually I moved and was on the search again for another nanny job. With my past experience and amazing multiple 5 star ratings, I had no problem finding families. I had multiple phone & in-person interviews lined up. Unfortunately, there was one family who wasn’t happy with the fact that I was interested in there job offer and bashed me. Next thing I know, Care terminated my account because one entitled mother complained about me. They didn’t investigate it, they didn’t ask me about it, they just automatically placed on me and terminated my account. I lost all of those potential jobs and I am furious. They have no interest in correcting their mistake or making it right. All they do is send out an automated email, they don’t even take time out their day to listen and talk to you about how to fix this. DIDN’T EVEN GET A REFUND FOR ALL THE MONEY I SPENT FOR PREMIUM AND BACKGROUND CHECKS. My advice for anyone considering this app, DON’T! Instead, use Sittercity or Bambino.
I used to love this app, a year and a half ago I found a nanny for my kids on here and everything went perfect, now that she is leaving to travel I have been in a time crunch to find a new sitter. After posting a job and getting a couple responses who could only be backup sitters the app started blocking all incoming messages and not letting me respond. Telling me I NOW had to pay. Well, $55 for one month is ridiculous when looking for one nanny for the long run. And getting down to the wire with only 2 weeks before I was without a sitter I finally forked out the $55, messaged about 20 people (whose profile SAID they were available the days and times I needed) and only got 3 responses from girls who said they weren’t available those days. And THEN the two girls who said they were available and interested, once I responded to their email asking when they would like to meet, I have never heard a response back after a week. Maybe it’s their side of the system blocking messages like mine had been or them being unprofessional, I have no clue. But this app was a complete waste of time and money. And now with one day before I need a new sitter or I’m out of work, I have to look some place else and hope for a miracle.
Please, more testing!
by Benny B
I have been working between this app and two browsers on my computer to try and get anything done. The whole experience has been MADDENING. On Chrome, there is no way to reply to messages or schedule someone. On this app, filling out the profile is impossible. I have uploaded a pic over 10 times now and it keeps not showing. I tried to fill of the bio section and the letters stacked in a *vertical column*! THEN I got an “Alert” that my bio wasn’t approved (presumably because my bio was wonky?). From the app, I clicked on the link to fix the problem. A browser window was opened (?!) where I was directed back to the homepage of the app where I had to then navigate to the page I wanted.
I downloaded some kind of messaging tool when I was desperate to communicate and couldn’t in Chrome. I have no idea how to access it. Where did it go?
In the messages section, there is no way to archive, sort, filter, or move messages. Maybe I’m looking for a dog walker AND a house cleaner. Wouldn’t it be nice to be able to put those in different folders? What about all the wonderful nannies who aren’t available now, but will be later? I don’t want to delete their messages...
I hired her for the help me get home in order. She is quick efficient professional she does everything you need and want
I will keep going and use her recurring basis. Two days a week. My home looks like it did when I first moved in the duplex she has such a great attitude she has professionally done my job. I will only use her in the future because she got straight to work and didn’t stop except for bathroom break. My floors are shining my bathroom in sparkling she got off the lime and now bathroom is like new. Proud to have people come over because she helped me starting get me back in order,
Been sick and hospitalized so she got straight to it I am in awe. Thank you for
Finding her. Lucille Jane Tisdale
Messaging does not work!
The app works fine, but the desktop site does not. I’ve had some luck with this app as far as finding a sitter. However, the Messaging system does not work properly on my MacBook. I’ve contacted tech support and followed all instructions to clear cookies, etc. Still does not work. I provided them with my operating system and browser info. They say they cannot duplicate the problem and implied that I don’t know how to use my own computer by explaining how my scroll bar works. I know how it works! I use my computer everyday. The scroll bar is simply not there in the Messaging part of the site. Therefore, you cannot scroll down to view additional messages, and you can’t scroll down on the active message to read the entire message. There simply is no scroll bar! It is inconvenient to only be able read and send messages on my phone! And for the price of this service, it should work! So technically the app works fine, but don’t waste your money if you are a MacBook user and plan to use the full site on your computer.
Stressful, time consuming, expensive
by dylan baby
In theory this app and service is great, but the reality is it is expensive, and half of the people who respond to your job postings aren’t available for the actual job, or just don’t show up. I have managed to find several care givers through the app (2 total, but I probably messaged back and forth with between 10-20 just to get to that point). It was stressful and time consuming. The app itself works pretty well, and is fairly easy to navigate, but it isn’t clear when posting jobs how to indicate what date/time the job is for (my recommendation is to put it prominently in the TITLE of the job posting, otherwise people who are not even available for that day or time will reply to the job posting!) My other major complaint is the majority of people who respond to your job posts have no intention of following through, and although they initially seem interested just totally flake out! I wish they could vet the caregivers a little more thoroughly.
Horrible treatment toward nannies and caregivers
Care has always has a disconnect representing the nannies, encouraging families to pay nannies below minimum wage, and does nothing to inform the parents of laws.
Yes, it’s basically a matching service site, but for how much parents pay, they do not provide much. The site is over priced for parents. You might as well pay the extra fee and use a nanny agency as you still have to do a lot of work for what you are paying to merely use the site.
On the nanny end, they are double dipping in getting nannies to pay for memberships despite the fact that they would not have anything to provide parents without them.
Recently, as a caregiver, I had purchased a monthly membership. I didn’t mind paying, assuming I’d get more for it. However, despite purchasing it through their app, having monthly withdrawals taken from my accounts, and emailed receipts, I didn’t get any of the services I paid for. When I called them and asked if they needed the receipts, they told me they did not want them and refused to provide me with an email address to send them the receipts.
The rep on the phone actually hung up with me when I refused to end the call as I felt the issue wasn’t resolved.
They obliged attempted to do mahjong after I complained on Twitter. Insimply asked to have the remaining of this month’s payment credited to me, which would mean I only got 1/2 a month I paid for, they refused to work or talk to me about it.
Rip off! Can’t use BASIC communication features w/out having to upgrade to Premium.
I started using this app a couple days ago to pick up some extra nannying jobs. Everything was great, I was communicating with my first client about a gig, no problems. But as soon as you submit more than one application, they won’t let the client reply to you unless you upgrade to Premium. If you can’t even communicate with your clients unless you pay for the Premium account, what’s even the point of the Free version??? They even had the nerve to trick me into thinking I was in the clear by letting me communicate with my first client for free and then pulling the rug out from underneath me and trying to get me to upgrade. Also, their “Upgrade now to Premium!” ads are EVERYWHERE in the app, to the point that they cover up some information and make the app difficult to navigate. I will NOT be tricked into upgrading to their Premium plan, and will no longer be using the app if I cannot access BASIC communication features.
I was hoping for professional reliable applicants, which I received a lot , but all 5 that I finally boiled down to flakes out last minute. Really felt like a waste of time cause I was trying hard to book a babysitter like a week in advance up to the last minute. I eventually gave up and had to rely on my mom , who i didn’t want to use cause I have used her help a million times and a friend with a kid helped another night. Just got the impression that a lot of people on here really don’t need the money, just extra cash and can change plans if they don’t feel like it. Three out of five of the babysitters that flakes out had the same last minute excuse right out of a text book,” sorry I know this is last minute but there is an emergency in the family and I have to leave town.” Like wow, sorry, sounds a little suspicious when it’s almost identical texts ... I bought one month subscription to test it out. Still going to try for one more weekend but so far I am not impressed.