Acquire Agent CX for Pc

1. • Reload Conversation: View and refresh conversations to see the latest message in case of delay related to internet connectivity issues.

2. • Push Notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.

3. • Join Call: Agents can initiate a video call from the desktop and then join the same call from a mobile device, creating a seamless experience when interacting with a customer.

4. • Social Media Share Links: Invite social media users and others to a chat, audio call, or video call with customizable links.

5. • Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session.

6. ◦ View and chat with all pending, active, and online visitors, now in real time.

7. Engage with your customers, prospects, and visitors on the go via our mobile app and offer an exceptional customer service experience from anywhere.

8. • Customer Profile: Easily view and edit profiles during live chats to offer customers proactive and tailored support.

9. • Archive Conversation: Quickly move your low priority or less important conversations to an archived list to access it at a later point in time.

10. • Transfer Chat: Instantly transfer a chat to the right department or agent to provide better service to the visitor and accurate responses to their requests.

11. • Audio and Video Calls: Connect with your customers via audio and video calls from the app or have your visitors connect with you from the widget.

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