Cerebral - Mental Health for Pc

The app listed an incorrect time zone for my appointments and when I showed up at the time listed, my provider did not. When I reached out the customer service representative relayed that my appointment was not at the time shown in the app but actually in a different time zone (which was also not the one I am in) and made it seem that I should have known this mistake when scheduling. I was then marked as having missed my appointment instead of it showing that my provider did not show up. I ultimately chose to cancel because the response I received was so frustrating and was told on the phone that I would be eligible for a refund due to the misunderstanding and the fact that I was unable to use the services because the app was giving me incorrect information. The agent on the phone was the only kind person I’ve spoken to at this company and she directed me to the online cancellation form. Then the customer service agent processing my request denied a refund saying that I was ineligible because my billing date had passed and I had missed my appointment. I explained in detail the issue I had and was again told it was my fault for missing the appointment. I have received nothing but additional stress from this app and they have taken zero accountability for the failings of their scheduling system. I would rate it 0 stars if I could. I would never recommend this app.

Edit: as of 9/14 I canceled my subscription. These people will not work with you to get your medication they prescribed. I WAS CONTACTING CUSTOMER SUPPORT FOR 3 WEEK WITH NO POSITIVE RESULTS. For whatever reason they never gave me the option to mail it out despite it being their services gimmick. 4 request for updates later, giving 3+ business days each time, I got fed up. Potential users, please be aware, they won’t have your best mental health interest in mind and will make them worse. Emailing the person who responds on here is a joke and they are rudely blunt. I was subscribed Prozac by my this app prescriber on the 8/28. It is now 9/10 and I have yet to receive a prescription that said would take 3 days maximum. I wrote them 3 times so far with no resolve other then “did you want it to a local pharmacy or shipped?” Um. This service is supposed to allow you to buy your medications online, not once was I told or discussed a local pharmacy. I literally JUST want to buy the prescription they put me on. No one seems to be taking this seriously or looking into it. I’m definitely considering a credit card chargeback and canceling a service I really wanted and needed. Such a shame since they had glowing reviews. I’m convinced this company has no compassion for the people trying to seek help. Also, the care coordinator who responds to these bad reviews is the same responding in my app. They don’t care and it’s been weeks already. She isn’t helping.

I initially turned to this app when I needed therapy desperately, and struggled to find a therapist/psychiatrist in person who would take on new clients due to covid. I decided to go through with the subscription on here only to find out they had no available counselors and could only help me with getting medication. I proceeded with the mindset that I now only needed to look for a new therapist and could scratch a psychiatrist off the list. Terrible choice. Within the few months I've had this app, I've been forced to reschedule appointments with my prescriber THREE times already, and the only explanation I was provided with was "Unforseen circumstances". Normally I would be understanding of this, but three times is just unbelievable! Especially considering that due to this, I could not get a refill for my prescription before it ran out and went practically a week without my meds after only being on it for a month. Not to mention that your only source of communication through the app is a chat feature that could take anywhere up to 2 days to respond, and you can't even schedule an appointment until the notification pops up promoting you to do so. So if you feel you need an appointment quickly, good luck making one. I would say to anybody, take your money elsewhere and save yourself the headache. For an app that is meant to help people and provide somewhat of a safe space, they've really offered nothing but more frustration for me.

1.) I have been with this app for 3 months and I cannot give them enough stars. I have been in therapy for 12 years and have had my medications adjusted multiple times over the last 3 years. This has been the first experience that I feel truly heard by my therapist (Sara W.) and my provider (Monica F.). Their ability to have direct communication with one another has expedited me getting proper help. They make it a priority to get in touch with one another right away when they feel changes need to be made. 2.) Being able to look through therapists’ profiles before committing to seeing one was also a great experience. I got lucky and LOVE working with my initial choice, but it’s great that you can switch from one therapist to another, without having to physically go to a new location. 3.) This app is so convenient and easy to use. I get help from the comfort and privacy of my own home, which has helped significantly to working through my struggles. 4.) I honestly see myself using this service for an extended amount of time! I have been feeling significantly better since starting with them in ways I haven’t felt in years. THANK YOU ALL FOR WHAT YOU DO!!