Roadie Driver for Pc

The support of this company is terrible. The case investigation department does not care to help the drivers. My account has been closed since June 8 due to a return from Walmart and according to they closed my account temporarily that they are investigating when I personally went. To speak with the manager of walmart and she told me that she did not understand why they had closed my account if they had received the complete order and that walmart had not made any report. I have called support about 10 times I have sent them many emails and they always come out with the same thing that they are investigating so easy that is to call walmart or send an email and confirm if the order is returned complete but the truth is they do not know how to perform their work when In other platforms, a maximum case has been investigated for 2 weeks, these have been 4 months from June 8 until today, the truth is not useful at all, I do not know what they are doing and nothing else centered in front of the computer that is why I gave them a one star rating

I wish the pay structure was less confusing. You have to scroll for days to see each transaction for the regular pay and tips which are labeled individually. Also, in our area for Walmart grocery delivery the app has lowered our base pay on all gigs by $3.00. They are guaranteeing at least a$3.00 tip on every gig even if we don’t get a tip from the customer. The only problem with this for the drivers is now the tips are starting to get pretty good and I get tipped on most gigs. I really don’t need a guarantee that I will get a tip. So if a customer tipped me more than three dollars the app takes three dollars of the tip and adds it to my base pay which brings my pay back up to what I was making before and then gives me the rest of the tip which they call an additional tip. So basically the app is using three dollars of my tip money to bring my base pay back up to what it used to be and then they give me the rest of a tip. So basically the app has lowered my pay. During these hard times and so many people have lost jobs and are turning to gigs to make ends meet this makes it really tough. I am appreciative of the app that I have this opportunity to make extra money but I’m just disappointed that they have decided to do this especially during these times.

Let me start by saying I love this app and the delivery process but there are a few problems that need to be addressed. 1. The offer process takes too long and fails to process multiple pickups. There have been several occasions when 2 or more offers are available for pickup at the same location and which the dropoffs are headed in the same direction but I will only be accepted for one and never get a response on the others. 2. There is no customer service. The text option is only available if you’re in the middle of a delivery. The phone option has left me on hold for 35+ minutes on several occasions which has delayed my deliveries. Emails are not answered at all. 3. Toll reimbursement is an issue. In my state, we have cashless tolls which does not provide a paper receipt. We have an electronic database that will load a record of the toll but it takes up to 24 hours. I have tried numerous times to send in that “receipt” by email. I was able to reach one person that acknowledged they received it but several unanswered emails afterwards and after 2 weeks, have still not received a reimbursement or an answer from customer service.

I downloaded this to make some extra cash on the side. I have a pretty good job so don’t necessarily need the money. Seems at first there were a decent amount of gigs in my area. The first week I took gigs and got paid $110ish for the week of work all of a sudden there were absolutely no gigs in any of the areas I went to. I travel between 2 states and pretty good size metropolitan areas so I know there are normally gigs available. I’d be lucky if there was 1 but like 20 miles away and not really worth the $10-$15 to go there. I saw other reviews of people having the same issue. Not sure if they do that on purpose. But it’s an odd coincidence it happens to more than a couple people. Just don’t expect this to pay all your bills.