Fashion Nova for Pc

this app charges u 2 day shipping no matter what. There is no option for u not to pay 2 day shipping but what really pisses me off is that they make u pay 2 day shipping and then they take forever to deliver EVEN IF U PAID. So where I’m getting at is no matter if u get something under I guess $75 then u most likely gonna pay 2 day shipping even if ur items don’t come in 2 days. Another downside is that the clothes will always look good on those models, might not look the same on u cuz the different body types. Not everyone is slim thick. BUTTTTTTTT the only reason why I will continue buying for this app is cuz there clothes are cute and the prices is cheap but most of there Quality is good. The only thing is the jewelry. Mine turn greenish and had that medal smell after a couple months but never really had a problem with there clothes

Okay so I love love love this app, my wardrobe consists of 99.9% of this app and then that .1% is BooHoo. My issue is the app. At first it was love at first sight. After hearting items (save for later) and adding things to my cart and purchasing them, the app custom made selections in the suggestions of what I might like and to my surprise it was extremely accurate. However one day my “save for later” disappeared. I forced closed and opened it again and they popped back up. I was like okay no problem and continued shopping and adding items to my save for later when I realized the hearted items would disappear as I would continue to scroll meaning for the last hour everything I saved for later didn’t even get saved. I went to my save for later and everything was gone. Once again I said no problem and would just text myself the outfits I wanted to buy as my save for later. However, just yesterday I went to my cart to purchase my items 50% of my cart was empty. Not because it was out of stock because it lets me know when I go to check out what’s out of stock. My items just glitched out of my cart. It made me mad because I spent days picking and choosing outfits to put together just for them to get disappear again. I had enough and deleted the app. I then went onto the website and started over completely with a whole new set of items. Please fix the app I honestly prefer maneuvering on that than going online because the app is more simple.

Ok, my closet consists of 50% FashionNova and the other half, Forver21. I clearly love their styles or used to love this company with so many purchases I’ve made. However I’ve come to the realization that they don’t care about their customers. The customer service is CRAP! They give a number to call that will never have a representative to reach and the only way to communicate effectively is through email. So why even have a number?! They only give store credit which I hate because their items are like hit or miss. I had these shades from them that broke in literally one week and the most itchy dress that looked nothing like the material advertised on the app. Or I’ll have a dress from them that won’t stop spilling glitter in my room or these visors that lasted way longer than I thought would and really keep the sun away. You just really never know what you’re going to get. It’s like opening up a birthday surprise each time and just wishing you’ll like it. I end up having to keep shopping in order to not waste my store credit. On the other hand, dont get me started on their social media. You can spend so much money on that store and post each item and because you lack likes they won’t add you to their online pages. Even when they’re tagged in your post. It just proves to show lack of appreciation for customers with social media, store credit and limited ways of contact.

I really love this app, but this last purchase experience has been a nightmare. I’ve been going back and forth with customer service trying to find out why only half of my items were sent and no refund or any notification email or explanation has been sent to me as to why I only received half of my order. Additionally, the customer care rep keeps referring to another order # that isn’t the one I’m talking about and she keeps responding with “copy and paste” customer care responses and not actually helping me find out why I’m not receiving my refund. Like I said, I’ve got a closet full of FN but this whole experience has really put a sour taste in my mouth. I don’t know if I’ll continue to shop with you guys if you can’t get your “system” under control. The whole “our system is unable to recognize when things are over-purchased and go out of stock” crap is complete bogus and looks really bad on your part. we shouldn’t even be able to add things let alone purchase them to our cart if it is out of stock. “overselling” an item is not a way to keep business either. I hope this issue gets resolved but I am very weary and honestly unmotivated to buy anything else right now. I missed out on all the Black Friday/ Cyber Monday deals because of this mess.