Tech Coach for Pc

My parents was having issues with their tablet being able to print on their wireless printer. My parents are 80 and they use it for basic things only. No google play store acct etc. Contacted a this app by name of Cyandria. At first she was okay, went through steps which I had done before opening a chat session. I started at 3:50pm with her, she asked if I had HP Smart Print and the plug in, I told her no. Let her know the LG tablet printed fine for last 2 years and just recently had an issue. She had me power printer off and back on when that did not work. She said just download the 2 apps please. I did not take it well but gave her benefit as it was a chat room. So once I installed tried it again still no print. She than ask for me to give her a moment I said ok. This was at 4:35PM, and I never heard back. I sent her several messages as I figured out why it did not print and corrected it. To where printer and tablet was printing again. Since I never had a HO plug in or the other app there was 2 steps I missed and she never told me how to complete the install. I message her several times asking if she could as there never a reply back. I had given up, left my parents came home and chat session was still open at 7:05 still I messages so I sent her another message ending the call and letting her know she provided me with bad service. I have sent an email. If I could rate with a negative that what it would be.

The this app model is to make clients wait crazy amounts of time for service that can be very poor. Lots of disconnects makes you start over from scratch. If problem doesn’t get solved you wait longer for next level the app and if your problem still doesn’t get resolved and you call back, you start back at level 1. They absolutely will not consider what has happened with previous techs and you get in a no-win cycle. I got bad advise from a level 2 the app which at off tons of problems and left me with a phone and Apple Watch that didn’t work when all I originally needed was to turn off silencing unknown calls. I literally was trying to get the issue fixed from 10 am on a Saturday and it was still not resolved at 8 pm, 13 the app calls, 5 disconnects and 5 phone and watch resets later. They must threaten their techs significantly if they pass the issue up to a higher level without going through tons of steps, EVEN IF IT HAS BEEN DONE 10+ TIMES BEFORE. I have been a Verizon customer since before it was Verizon, but this has ended our relationship.

The concept is great. This works well for simple the app questions and the articles provide useful insight. I’ve run into issues where the problems become more complex. The knowledge varies from person to person and most tend to pass you around. Repeating your issue gets old and wastes time. The largest issue is knowing this is U.S. based and receiving alerts in the middle of the night. Might one suggest flipping that schedule 12 hours. Rather than 3am, 3pm might target a larger audience. It’s a nuisance and hinders my entire phone experience knowing that I’ve been woken up to an alert about an article for a new security tip. User friendly courteousness: please consider pushing alerts when users are likely to read them. This has a lot of potential to deliver something unique and of great quality, enhancing how we interact with our devices. I hope it grows in the right direction.

I’ve only used this App once so far and I’m pretty impressed. I did a Live Chat with a this app, and they were very professional, informative and extremely knowledgeable. There was literally no wait time, at all, once I was patched through to someone. The unfortunate part, is that they weren’t able to resolve my issue because it didn’t have anything to do with them. They did, however, get the information I needed to get it resolved through another source. I feel the this app went above and beyond in gathering the information I needed. They sent me phone numbers and a link I needed without me asking. Excellent customer service!!! 5 very big stars from me!!! Thank you, Shelli V.