ASOS - Discover Fashion Online for Pc

I love shopping on this app! To begin, I love their products and brand in general. They have a large range of sizing, including a petite section that has a wide variety of products and styles. I find this cool as it is hard to picture myself wearing some things when I know the model wearing it is nearly a foot taller than me. Also it is rare to find a store that has a petite section with common styles and variety. But the app in specific is super user friendly! Online shopping can be hard due to different brands sizing but their size guide is more helpful and advanced than any other website/store I’ve ever seen. You can choose your size in certain brands and it helps you figure out your right size for their products! And it works because I’ve ordered from both petites and general sizing and loved everything. Also their shipping is amazing!!! So fast and easily trackable! I had express shipping on my last order for only $7. I never use express shipping because normally its ridiculous! The only thing I would suggest to improve the store and make the experience even better is to create some kind of rewards program! Urban outfitters has a decent one and since I’m a frequent buyer from this app it would serve me well! :)

this app is my go to place to shop. I adore this store and the app is so so helpful. I used to wish it included user product reviews, but that’s changed because this app makes the return process so easy. Now, I actually enjoy ordering, trying on, and forming my own opinion about an item (without buyer’s regret.. bc I can return!). It’s easy on other sites to overly rely on user reviews. My one thing is... please consider bringing back the brand click through functionality! What I’m talking about is: select a product > Product Information > [text reads something like] “Blazer by this app EDITION” ^ some time ago, you used to be able to click “this app EDITION” and it would pull up all items by that brand. I LOVED that function and maybe was one of few who used it, but I would love to see it return. (Probably a lot of work for devs to re-link all that tho.) I bring it up bc one of my favorite things about this app is all the fun brands. I read about their history and where they’re from and I just love it. I know I could go back and filter myself (and I do that) but just wanted to peep over and say I miss the function! Love you this app thanks for the great app

They have the absolute worst customer service I have ever experienced. I bought a some items that ended being to big, after I returned it, I didn’t even get half of the refund I was supposed to get. There is no number to call on their website so I had to chat. The person I chatted with was horrible, telling me that I didn’t all my refund because I got a discount. For example, If an item originally cost $40 and I get it at a discounted rate of $21, if I return the item, I should the $21 I paid but I didn’t. I’m not sure how they explained it but they stripped the discount off the other items and deducted it from my refund like they were punishing me for returning items. They don’t even do exchanges so I couldn’t replace the items with the right size or even just the items back that I returned. I was extremely dissatisfied and the person I was chatting with absolutely didn’t care. I have chatted with multiple people from their service area and got the terrible service every time. I will be honest, their clothes are nice but make sure you buy the right size because I would not recommend that you return anything. If it doesn’t fit it right, you are better off keeping it or giving it away.

Love the clothes that are on here and have bought a few items. My main concern is the customer service aspect. I recently bought a few items and before purchased I was told that I would receive the items on the estimated date of the 26th of July which is perfect because I need them before the 28th and once I purchased, after a few minutes it tells me that the estimated date is Monday, July 29th. I try to cancel but there was no option for me to do so even though it was in the 15 time limit you have to cancel for the two day delivery option. I attempted to try and find a help option but it was way too difficult to find one and there are no customer service lines; there is only a chat option (which takes forever for them to respond) and an email option. The representative that assisted me through email completely disregarded my message and proceeded to tell me “double check” before I purchase next time. If there is a way to have more personable customer service experiences than having to deal with bots most of the time, it would make everything much better.