Expedia: Hotels, Flights & Car for Pc

I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.

I will be filing a complaint with the better business bureau! This is the 2nd bad experience I have had using the mobile app and no one in customer service cares to do any thing about it. My first bad experience was when I booked a trip through the mobile app, received a completed booking notification and itinerary number through the mobile app but when I arrived to my destination there was no record of my reservation even though the money was drafted out of my account. This time around I booked a trip a week ago and when my friend asked for my flight info I went in to the app to check my flight number and there was nothing there, I checked my account and there were no withdrawals, I rebooked the trip and it was more expensive, I called in to find out what could have happened and I was told by customer service “even though you booked it and received confirmation and an itinerary you should still call to make sure” bravo! Amazing customer service, I am moving my business to price line....if you decide to book a trip through this app be sure to call , email, verify with the airline and hotel to be sure you have a reservation because no one with this app knows what they are doing, I spoke to 3 different people and none of them could tell me why that happened or compensate for the higher pricing and inconvenience. Bye bye this app!

According to our app we were checked in for our flight and when we called this app customer service to dispute our issue after being laughed at by the airline, we got hung up on and had to argue with not one but 3 customer service representatives and their supervisors. We ended up having to spend double and missed an entire day of our vacation due to their lack of quality customer service to be treated like a fool when the error was their’s. I will be disputing all charges from this site and I have video of two different supervisors refusing to help in any way shape or form. They refused to take any responsibility whatsoever. It almost ruined our entire vacation because it literally drained us of all of our funds for this trip to Chicago as a gift from my fiancé after experiencing dying with our son and both of us surviving... thanks this app for making my anxiety worse and making me feel like an idiot for finally leaving my house. Wish I would’ve googled all the class action lawsuits you’re already undertaking before using your services. Thankfully these videos will help my case to get my money back. Something tells me what was said goes against your terms and conditions. I’ll have my lawyer do all the detail work. I hope your business goes as well as the beginning and end of our trip. Your business is stealing money, and it’s not appreciated.

They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with this app due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.