Carbon Health - Medical Care for Pc

This app is great! I especially like the notifications. I knew the minute my labs were in just by looking at the app icon on my home screen, I didn’t have to keep opening the app to look for updates. It is very easy to use with the categories I can choose what I want to see. Another unexpected but very useful tool is the message bar allowing you to communicate, and I was sent follow up communications asking how my day was and how I was doing. I appreciated that it is locked with my fingerprint so that I don’t have to worry about anyone else looking at my information. The staff at this place was knowledgeable, very kind and considerate. Awesome app

I appreciate that this app has been able to stream line intake and finding certain medical services. The app experience needs improvement, though. The navigation in the app is slow. There is insufficient feeeback while using the text chat feature. For example, it’s not clear if anyone will respond to your chat message or when. There is an odd hand-off between their bot and customer service personnel. I also was frustrated that their Covid testing centers, while well run, are not easy to find given the information in the app. In my case I had an appointment at a testing center for which the app had an address of a nearby restaurant. It took wandering around in the car for a while to find there tents, which were only subtlety marked with the this app logo. So, the overall concept is a step up from working through a Health System, but still leaves a lot to be desired when compared to other digital experiences.

Prescriptions were not called in after I left and I was told they would be ready in an hour? After making a call into a “call center” 1 1/2 hours while at the pharmacy, I was told the prescriptions had not been called in yet (while the app said the prescriptions had been filled at a random pharmacy I had never heard of in Culver City, an hour from where I live?) 4 hours later I realized I am in trouble as 22 hours of alternating Tylenol, Ibuprofin & Aleeve have had no effect on a throbbing ear ache and no sleep. The “call center” says someone will call me to discuss calling in a prescription for pain. Instead of calling they are leaving me messages on the app which I would have no way of knowing? After another hour and a half of not receiving a call, I call back to the call center to be told to check the messages on my app. At this point, they are 1 hour from closing for the night. I send the obligatory texts back. They finally call me 15 minutes before closing. I am resigned to going back to my essential oils - tea tree, oregano, garlic with olive oil to hopefully find any type of pain relief so maybe I can sleep until the antibiotics kick in in another 24 hours…unbelievable & we are supposed to be called “PATIENTS” - I have lost my patience & I just need some relief!!!

My wife had a February 25, 2021 appointment for her 1st Moderna Vaccine injection at Dodger Stadium, & even though I could not secure an appointment for the same day, I went along. Everyone was so organized & agreeable that they surprised me with my 1st shot also, as my appointment was not until January 29, 2021. There are no words as to how impressed we both were with the professional ability of everyone in the this app group at Dodger Stadium, & we look forward to renewing this experience with our 2nd & final dose. It is a shame occurrences of this nature have to present themselves, but it is rewarding & fascinating to see how our City & State arise to overcome the circumstances & challenge they are presented. Thank you this app!