Drop: Shop Cash Back & Rewards for Pc

Update *** I like it less. I was loving the app until recent changes. I noticed 9,000+ points weren’t posting ($9+ in rewards) so I emailed customer service who told me my points will be pending for a minimum of 90 days. Which is BS. I spent the money, used your app and now you’re going to make me wait 3 months before I can use my points? Not cool, this app!! Not cool I really love the app. You earn points on money you are already spending. There are a ton of retailers, but the points vary for each. And I love that I can just use my debit card and not have to shop exclusively in the app. Ex. I use the Walmart grocery delivery which is 3000 points no matter how much I spend vs Starbucks which is 7 points per $1 you spend. So it varies but if you just do your usual shopping, points will rack up without even realizing it. You can cash these points in for gift cards. My only complaint is I am constantly having to relink my card to the app.

You have to spend an insane amount of money to get a $5 gift card because there is a point minimum for redemptions. For example, at McDonald’s you earn 7.96 points per dollar spent. To get a $5 gift card you have to redeem 5,000 points (minimum). That means you spend $627 minimum to get any reward. The first available is $5 or a 0.79% return. In 2018, McDonald’s margin was about 27%. So of the $627 you spend, $169 is profit to McDonald’s, some unknown cut goes to this app, and you get a small $5 crumb. While I can attest there really is no effort involved to earn this money, the returns could be much better and you don’t get cash back. Additionally, this app is also marketing on the redemption side to gift card providers in hopes of driving sales for those vendors as well. For example, one of the reward gift cards is AMC. A $5 gift card at AMC won’t buy you much of anything. The nearest AMC theater to me has a matinee senior discount ticket for $7.49. So to get a free movie you would have to redeem two $5 gift cards and spend a minimum of $1,254 at McDonald’s. For a 2 hour movie that’s insanely out of balance and one hell of an expensive movie at a cost of $627 an hour. In contrast, If you donate plasma you can earn about $10 an hour and that’ll be a 98.4% better use of your time (and you can save a life instead of clogging your arteries and putting yours at risk).

This App can have its benefits if you spend often on your ongoing offers & are willing to fight to receive your points. The one-time offers are only worth it if you are willing to contact support, take screenshots, & fight for them to issue your points manually. Don’t ever expect these to post on their own, including the IN-App offers that they recently rolled out for this purpose. They don’t sync. Take screenshots of everything. As many others have stated, their customer service is as bad as it gets, & I was a hospitality mgmt major so I understand customer service on a fundamental level. The average response time is about 5-7 days & sometimes you won’t receive one at all. When you do finally receive a response, more often than not, your issue won’t be resolved. There has been a Chase Bank issue where people who bank with Chase (largest bank in the U.S.) stopped receiving points for any & all transactions around mid April. It’s been over a month since they have had any luck in resolving this, so the app has essentially went dead to thousands of users. They have a banner stating that they are trying to resolve, but again, over one month of a dead app for thousands of users, paired with unresponsiveness- ask yourself if you want the headache for $5 to Starbucks? It’s not worth your time.

I initially liked this app, but noticed that certain points took awhile to show up on my account (for example, I bought a laptop through Dell and stuff from Target and the Target points are still pending.) Additionally, I had a card that been on my this app account for over a year and all of a sudden it was dropped unexpectedly without my consent. I reached out to customer service and they told me my bank now requires an app that needs to identify me even though I have had the same bank account and number for years at this point. The app within this app (called Plaid) requires for me to go to my bank and sign up for text messaging/alerts and even that did not go through properly when I typed in my phone number. Customer service fails to help with this and just says “oh well” even though I have been a customer for awhile now. Due to the fact that the goal posts keep changing and customer service is a joke, I have needed to look elsewhere for a company that will follow through properly, not take forever to load points, and not require an infinite amount of points to receive a five dollar gift card. Try Rakuten instead. Please don’t waste your time on this app.